Associate Supply Chain Specialist (Commercial AOG/Customer Escalation)

Associate Supply Chain Specialist (Commercial AOG/Customer Escalation)

Company:

The Boeing Company

Boeing Global Services (BGS) has an opening for an Associate Supply Chain Specialist (Level 2) position who is responsible for working with customers, suppliers, and associated stakeholders to achieve solution delivery expectation in support of escalated requirements as part of our Boeing Global Services (BGS)Emergent Requirements (AOG)Team. The ideal candidate will have the willingness to learn and strive to demonstrate a high degree of cross-functional collaboration, and have a desire to provide world-class customer support at our Irving, TX location.

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at one of the listed location options: Irving, TX.

Position Responsibilities:

• Assess and analyze customer escalations and formulate problem resolutions
• Coordinate the activities required to facilitate the quick return to service for emergent
• customer requirements (e.g. AOG)
• Review and decipher engineering data for alternate problem resolution
• Act as a liaison with multiple stakeholders to accomplish a common objective
• Delegates tasks to manage workload.
• Engage in cross-functional communications to deliver concise and timely results
• Support suppliers by identifying constraints and assisting with mitigation plan
• Ability to manage multiple concurrent deadlines
• Assist in the collection and processing of supplier and/or customer data regarding products
• or services to include repair capabilities and capacity
• Able to adapt in a fast-changing and high-stress work environment.
• Must be self-driven and able to ask questions in a team environment.

Basic Qualifications (Required Skills/Experience):

• 3+ years’ knowledge in supply chain management
• 3 or more years of experience in customer support or customer service role
• Self-starter and have the ability to work independently.
• Able to work variable shifts, including weekends, holidays, and overtime.
• Proficient utilizing the Microsoft Office Suite (Excel, Word, and PowerPoint)
• Must speak, read and write fluent English with excellent communication skills.

Preferred Qualifications (Desired Skills/Experience):

• Bachelor's degree or higher
• Candidate must be a self-starter with a positive attitude, high ethics, and a track record of working successfully under pressure in a time-constrained environment
• Ability to lead multiple projects and integrated product teams

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies.

Total Rewards & Pay Transparency:

At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. 

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and a number of programs that provide for both paid and unpaid time away from work. 

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications, as well as market and business considerations. 

Summary pay range: $56,000 - $80,000

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Export Control Requirement:

This is not an Export Control position.

Safety Sensitive:

This is not a Safety Sensitive Position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Shift 1 (United States of America)

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