Associate II, Training

Company: Oak Street Health

Title: Associate II, Training

Role Description

The Associate II, Training is a skilled facilitator of learning who is accountable for effectively delivering - in accordance with a proprietary framework for learning delivery excellence - a variety of highly visible, highly important learning programs across different modalities and tools. Primarily, this role will support delivery of enterprise-wide onboarding training and service team-centered new-hire onboarding training.

Core Responsibilities

• Facilitate meaningful virtual (primarily) and in-person (occasionally, as needed) learning experiences using a variety of tools and across a range of subject areas such as onboarding training, care-team training, and more

• Provide coaching and feedback to learners during and outside of training sessions

• Manage logistics for learning programs as needed, including scheduling, preparing and disseminating training materials and coordinating with participants

• Keep up-to-date with Oak Street Health workflows; Oak Street best practices; and industry trends, and incorporate into training programs when appropriate

• Other duties, as assigned 

We're looking for motivated individuals with:

• Expertise in Oak Street Health care model and operations or 1-2 years of experience in training front-line employees in a clinical or corporate healthcare setting

• Demonstrated ability to effectively engage and motivate learners in gaining comprehensive understanding of learning content

• Excellent time management awareness and skills

• Critical reasoning and problem-solving skills

• Ability to work collaboratively with subject matter experts, in

• Structional designers, and other learning stakeholders in ensuring training content is up-to-date and relevant

• Strong organizational skills and attention to detail

• Excellent communication and interpersonal skills

• Bachelor's degree in a relevant field, such as healthcare, education, or communications is preferred 

• Excellent judgment, trustworthiness, and ability to maintain confidentiality

• Clear, direct, and accessible verbal communication skills

• Excellent listening and feedback delivery skills

• Strong knowledge of industry trends and best practices in training and development

• Experience working on a multidisciplinary Learning team

• Knowledge of/prior experience with, or an ability to quickly come up to speed on, Oak Street Health's care model 

• Ability to travel as needed (approx. 10% of the time with advanced notice)

• Experience working with Medicare is preferred 

• Experience with measuring training effectiveness and making recommendations for improvement is preferred

• Proficiency with (or an ability to quickly learn) the following job-related tools is preferred: 

  • Video conferencing software such as Zoom, Microsoft Teams, and Google Meets

  • Presentation software such as Microsoft PowerPoint or Google Slides

  • Interactive whiteboards such as Miro, Google Jamboard, or Microsoft Whiteboard

  • Collaboration tools such as Google Drive or Microsoft SharePoint

  • Learner response systems such as Poll Everywhere or Kahoot

  • Online assessment tools such as Google Forms or SurveyMonkey

  • Screen sharing and recording tools like Camtasia

• US work authorization

• Someone who embodies being Oaky

What does being Oaky look like?

• Radiating positive energy

• Assuming good intentions

• Creating an unmatched patient experience

• Driving clinical excellence

• Taking ownership and delivering results

• Being relentlessly determined

Why Oak Street Health?

Oak Street Health is on a mission to Rebuild healthcare as it should be, providing personalized primary care for older adults on Medicare, with th