Site Manager

Under general supervision and reporting to the Director of Operations, the Operations Manager serves as the vital link between the Supplier / Quality Management team, TRIGO ADR's customers, and their suppliers / sub tiers to improve delivery and quality performance by management of the customer’s delivery requirements. The Operations Manager acts as a subject matter expert with comprehensive knowledge of subcontract supply chain process and execution. The Operations Manager must establish strong working relationships with TRIGO ADR's customers and identify process improvement opportunities throughout their supply chain. Applicants must have production, quality and supply chain experience with focus on root cause corrective action analysis and effective interpersonal communication skills with the ability to develop strong relationships and function as a strong organizational leader.

Responsibilities:

The essential functions include, but are not limited to the following:

• Oversee and lead assigned contracts for successful execution and service delivery of operational plans
• Analyze current operational processes and performance, recommend / implement solutions for improvement as necessary
• Oversee team adherence to key performance objectives to ensure customer expectations are met in accordance with the Statement of Work
• Regularly communicate and interface with customer leadership and key stakeholders
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for key initiatives
• Plan and manage operational process for maximum efficiency and productivity
• Manage and achieve financial performance goals of assigned contracts
• Monitor workloads to optimize team efficiency, maximize contract revenue and gross margin
• Streamline and implement new structures and roles that create speed, efficiency, and support rapidly shifting business demands
• Coach, mentor and lead team for improved performance and development
• Collaborate with SMS TRIGO senior leadership in the development of operational performance goals and long-term plans
• Establish and maintain effective working relationships with assigned customers with a focus at customer leadership level
• Maintain current knowledge of aerospace and defense industry and dynamics to leverage new business opportunities
• Responsible for oversight of contract support team, workloads, and assignments  
• Conduct new candidate interviews and provide hiring recommendations
• Understand and drive execution to customer requirements/expectations for desired results in accordance with Statement of Work
• Manage customer/supplier relationships, identify opportunities, report customer feedback, and escalate risks/issues to Director
• Identify and implement internal continuous improvement/lean opportunities
• Preparation and delivery of Metric/Program Reviews as required
• Facilitate and manage new Customer/Supplier integration activities
• Oversee critical parts management process
• Perform other duties as assigned.

Knowledge of:

• Supply Chain Operations / Manufacturing / Quality processes; industry compliance requirements
• Root Cause Analysis and Corrective Action methodology; Risk Management
• Change management principles and performance evaluation processes; Lean principles, Six Sigma
• ERP/MRP Systems
• PMI principles and tools
• Product Development/Production life cycle (NPI)

Skills:

• Demonstrated leadership of cross-functional teams; competency development of team members/direct reports
• Initiative, problem-solving and decision-making skills    
• Excellent communication and presentation skills with the ability to develop clear and detailed plans
• Professionalism, in