Director of IT

Director of IT 

Common Sense Media is dedicated to improving the lives of kids and families by providing the trustworthy information, education, and independent voice they need to thrive. Our ratings, research, and resources reach more than 150 million users worldwide and 1.4 million educators every year. Learn more at commonsense.org. 

Job Overview:

We are hiring a strategic, hands-on Director of IT to lead and manage all aspects of Common Sense Media's internal IT systems, infrastructure, and support services. This role plays a vital part in ensuring that our staff have access to secure, reliable, and well-maintained technology across the organization.

Reporting directly to the Senior Director of Data & Technology, the Director of IT will be responsible for overseeing office and end-user technology systems, managing software and hardware procurement, maintaining IT documentation and support processes, and collaborating with the technical team to enhance the organization's cybersecurity posture through audits and remediation.

Location: San Francisco, CA 

Reports to: Sr. Director of Data & Technology

Salary: $111,200–$132,050

Type: Full-time, exempt

What You'll Do:

Systems & Infrastructure Management

• Maintain and support all internal systems, including servers, office network, and conference room A/V setups.
• Design and manage secure network infrastructure, including firewalls, 802.1x authentication, RADIUS, VPNs, and intrusion detection systems.
• Manage DNS configuration, troubleshooting, and optimization across corporate environments.
• Ensure secure and consistent access to organizational tools and services.

Security & Risk Management

• Implement and maintain systems security standards and device management protocols.
• Partner with the Sr. Director of Data & Technology to conduct external cybersecurity audits and remediation.
• Enforce least privilege access principles through role-based access controls.
• Manage SAML & SSO for all company applications.
• Audit and review access permissions on a regular schedule.
• Support the development and maintenance of disaster recovery and backup plans.
• Implement network and access control policies based on security best practices.
• Monitor network traffic patterns and performance, addressing bottlenecks and security concerns.
• Lead incident response for network-related outages or security breaches.

Strategic Planning & Budgeting

• Monitor IT systems performance and recommend improvements in operations and infrastructure.
• Contribute to IT budgeting and planning processes, ensuring cost-effective investments.

IT Operations & Support