Senior Clinical Account Executive - Express Scripts - Hybrid (Employer Markets)

This is a Hybrid position (3 days per week in-office + 2 days work at home). The incumbent candidate can be based out of any US Cigna Healthcare office and is not restricted to locations that are listed in this posting.

JOB DESCRIPTION

The Senior Clinical Account Executive (SrCAE) position is an exciting opportunity for a pharmacist who is looking to leverage their pharmacy and healthcare expertise to meet the Employer Coalition client’s strategic goals and drive improved clinical and financial outcomes for their membership. In this role the SrCAE will use their deep understanding of the pharmacy/healthcare landscape and pipeline, as well as strong clinical, analytical, financial, and business skills to develop and present a comprehensive strategy aligning and supporting to the client’s strategic goals. The strategic plan should address critical business metrics such as member and client satisfaction, clinical support and clinical solution program adoption – with a goal to deliver lower healthcare costs and optimal clinical outcomes.  The SrCAE independently manages a book of highly complex clients requiring this role to think forward into the future as the healthcare landscape continues to evolve, be comfortable with a wide variety of data elements, have an ability to draw insights from that data while being member-centric and promoting an optimal patient experience. They must serve as the client’s gold-standard clinical resource and be knowledgeable of new clinical innovations that are occurring beyond medications, including digital health innovations and new healthcare delivery models. They will partner with Population Health Managers, where client has in place, to provide a comprehensive management plan. Responsible for providing comprehensive management of clinical strategies, initiatives, and new clinical solution adoption in order to meet the client’s and ESI’s common goals.

ESSENTIAL FUNCTIONS:

• Leads (and partners with Account Executive) the adoption of clinical solutions to clients through consultative sales methods (e.g. quarterly/annual business reviews, presentation of modeling/reporting, etc.) in accordance with client business goals and upon collaboration and coordination with account management & internal team members.
• Leads the development, preparation, and presentation of healthcare strategy for each client assigned. Acts in concert with assigned Account Executive, Population Health Manager, and Account Manager to service the health management consultative needs of the client.
• Conducts clinical client Strategic Planning and Review Consultation (SPARC) meetings.  Responsible for retention, client loyalty and maximizing solution sales opportunities within assigned portfolio.  Maintains strong client relationships with clients to ensure retention/satisfaction/upsell targets are met.
• Actively participates/contributes across multiple, custom clinical projects to enable both client’s strategic goals as well as organization initiatives
• Functions as primary clinical resource and new solution product expert for the client.

Qualifications:

• Current U.S. Pharmacist License
• Minimum of 3 years licensure experience preferred
• 5 years of Client facing experience preferred
• Ability to engage and influence a wide range of audiences; C-suite level executives as well as entry-level staff
• Must have the ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills
• Demonstrated ability in solving unique challenges with custom solutions/methods
• Ability to work cross-functionally to proactively communicate and resolve issues with the highest sense of urgency
• Strong business acumen
• Ability to quickly master multiple internal reporting and analytic tools
• Proficiency in using Microsoft applications
• Ability to travel overnight up to 30%

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

This role is also anticipated to be eligible to participate in an incentive compensation plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee bene