Administrative Specialist II / Driver Services Specialist III - 191043

Posting number: 191043

Department: Department of Motor Vehicles

Division: Driver Services Administration

Job classification: Administrative Specialist II

Posting type: Open

Categories: Administrative Assistant, Clerical & Data Entry, Miscellaneous, Customer Service, Office and Administrative Support

Summary

• Tasked with supporting the State-to-State (S2S) Helpdesk in maintaining SC credential pointers by manually executing a range of SPEXS transactions, including changing the state of records, adding or deleting drivers, updating information, and more.
• Tasked with aiding in the resolution of duplicate pointers for the S2S helpdesk. Conduct research and analyze relevant customer data to assess whether a potential duplicate is indeed a true match, and employ suitable SPEXS transactions to address possible or confirmed duplicate pointers.
• Tasked with supporting customers of the S2S Helpdesk, which includes both internal and external clients such as personnel from other SCDMV offices and DMV agencies in different states, through a web-based portal, email, and phone communication. Keep a detailed log of all requests handled.
• Handle error reports for the S2S Helpdesk. Keep a record of the processed errors. Support the review and maintenance of customer records to guarantee data accuracy as required.
• Process driver history received during change state of record according to current and future SPEXS and departmental procedures.
• Carries out additional tasks as assigned by supervisors and managers. Provides assistance to others when necessary.

Examples of duties

• A high school diploma or equivalent.

• Must complete a nationwide criminal background check to include finger printing.

• Ability to deal effectively with the public in disseminating and obtaining information.
• Ability to communicate effectively orally and in writing; grammatical rules clerical formats and/or journalistic principles.
• Knowledge of behavioral characteristics of the physically or mentally challenged.
• Ability to exercise judgement and discretion in interpreting and applying department policies and procedures.
• Ability to coordinate and work well with others.
• Ability to plan, implement, and evaluate effectiveness of administrative/clerical procedures.
• Must be able to type and be proficient with PC. Must have knowledge of motor vehicles laws and regulations.
• Works under general supervision.
• Routine and non-routine correspondence is completed by employee independently.
• Complex and questionable duties are at the discretion of the supervisor.
• Ability to speak and hear with clarity, to bend and lift, and must have good eye and hand coordination.
• Work is performed in a climate controlled office setting with light background noise.
  
  
  

Qualifications

•  A high school diploma plus two (2) years related job experience.

Supplemental information

• Health, dental, vision, long term disability, and life insurance for employees, spouse and children (also