Customer Support Specialist

This role gives you the opportunity to become a key support partner for two high-impact Verisk underwriting products, CV-ALIR and CV-Exchange, used by insurers to meet regulatory reporting requirements and streamline communications with loss payees and external entities. 

As a Customer Support Specialist, you’ll be the front line of service: troubleshooting issues, guiding customers through product workflows, coordinating account setups, and monitoring daily processes to ensure accuracy and compliance. If you excel at problem-solving, communication, and detail-oriented support, this role positions you to make a meaningful impact on operational efficiency across the P&C insurance ecosystem.

About the Products:

• CV-Exchange ® is a service that notifies loss payees/mortgagees of policy details and changes affecting their collateral. This service helps insurance carriers streamline their processes for distributing a variety of notices to loss payees and additional interest.
• CV-ALIR satisfies an insurers statutory obligation to report automobile coverage to state departments of motor vehicles (DMVs).

About the Day to Day Responsibilities of the Role

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Provide accurate information and assistance regarding on the CV-ALIR/CV-Exchange products and services.
• Troubleshoot and resolve customer issues, escalating complex cases as necessary.
• Maintain detailed and accurate records of customer interactions and transactions.
• Facilitate communication between customers, external entities, development and other team members when necessary.
• Perform a broad variety of data entry or similarly related tasks that may require the ability to make sound decisions based on research.
• Monitor daily processes and take action to resolve issues that may arise.
• Coordinate the account setup process between external entities and the account setup team.

 

About You and How You Can Excel in this Role

• High school diploma or equivalent; a college degree is preferred.
• 3+ years of business-to-business customer support experience with a strong customer focus and attention to detail.
• A general understanding of P&C insurance is helpful.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office, particularly Excel.
• Ability to work independently and as part of a team.
• A general understanding of P&C insurance is helpful.

 

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For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed. 

For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland.  We value learning, caring and results and make inclusivity and diversity a top priority.  In addition to our Great Place to Work® Certification, we’ve been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World’s Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We’re 7,000 people strong.  We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

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