Business Operations Analyst - GSF Billing

Join our team as a Business Operations Analyst, where you’ll drive workflow improvements and operating efficiency by analyzing current systems and recommending technical enhancements. In this dynamic role, you’ll collaborate with management, staff, and IT, participate in the development and testing of new applications, and ensure all changes align with policy and regulatory requirements. You’ll play a key part in project management, documentation, and communication of results, all while using your analytical, organizational, and interpersonal skills. If you thrive in a fast-paced environment and enjoy making a meaningful impact, we encourage you to apply!

Job Description:

• Responsible for defining and performing systems analysis and development tasks to improve workflow and operating efficiency.
• Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining recommended technical and procedural improvements.
• Analyzes costs of existing operations and estimates cost savings to be achieved by implementing proposed changes; makes recommendations based on analysis. Participates in the modification of existing applications or development of new applications.
• Acts as a liaison and technical resource between management, staff and information systems to define and communicate standards of operational policy, plans, customer service or financial/performance reporting.
•  Ensures all documentation and requests comply with established policies and procedures.
•  Maintains applicable systems to monitor and track projects, plans and/or data; provides reports to management as needed.
• Writes test plans and performs tests of new systems and modifications to existing systems. Develops communication tools to ensure a high level of awareness of policies, plans, procedures or study/project results.

Basic Qualifications:

• Bachelor’s degree, or equivalent work experience
• Typically two or more years of related experience

Preferred Skills/Experience:

• General knowledge of policies, plans, procedures, products and regulatory requirements for assigned business unit
• Ability to conduct an analysis of a business need, including scheduling meetings, planning agendas and conferring with business line leaders
• Good understanding of project management and testing methodology and procedures
• Ability to develop test schedules, review testing plans, track test issues and report on test results
• Good analytical and forecasting skills
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Ability to work as part of a project team
• Effective verbal and written presentation and communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days.