Business Innovation Intern

Agency Overview

The Department of Revenue's core mission is to collect the revenues required to support the business of the Commonwealth, to make a difference in the lives of children by enforcing the financial responsibilities of parenthood, and to assist Massachusetts cities and towns in sound and efficient fiscal management.  Our vision is to conduct our operations in a manner that inspires public confidence in government by administering and enforcing tax, child support and municipal finance laws in ways that are innovative, customer-focused, and transparent.

Bureau/Division Overview

The Tax Administration Division is responsible for fostering voluntary compliance and narrowing the tax gap by identifying, educating, and auditing noncompliant taxpayers. The Tax Administration Division audits the tax returns of businesses and individuals filed, including sales/use, meals, rooms occupancy and special fuels, are subject to examination by the Tax Administration Division staff.

Position Summary

This position is situated within the Business Innovation Group, a division of the Analytics and Innovation Bureau. The selected candidate plays a crucial role in assisting with DOR initiatives and contributing to the development and execution of various projects, including support of our digital accessibility project for the Tax Administration Division. Your responsibilities will include conducting research, analyzing data, and providing recommendations to enhance the efficiency and effectiveness of DOR initiatives. Additionally, you will collaborate with cross-functional teams to ensure the seamless execution of projects and actively participate in meetings to contribute your ideas and insights.  This internship would ideally start in March and last about 6 months.

Core Responsibilities

• The candidate will assist in performing research using taxpayer data and other external online resources; and correspond in writing to taxpayers to obtain the necessary documentation needed to complete all case work in the accordance with the Department Policy. 

• Stay up to date with assigned tasks and provide regular progress reports.

• Adhere to department and bureau administrative and customer service policies.

• Undertake additional duties and responsibilities, as assigned by management, to support the completion of special and/or ongoing projects within the division.

Preferred Qualifications

The successful candidate would have the follow qualifications and abilities:

• Strong oral and written communication skills.      
• Ability to communicate with technical and business resources at many levels in a manner that supports progress and success.
• Ability to understand, appreciate and adapt to new business cultures and ways of working.
• Demonstrates initiative and works independently with minimal supervision.
• Proficiency in design and technical requirements documentation.
• Flexible and adaptable in a fast-paced changing environment and managing changing priorities.
• Proficiency in the Microsoft Office Suite (Excel, Word, PowerPoint) 
• Exercises sound judgment and discretion in handling confidential information.