Operations Coordinator - Multifamily Residential

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Position Purpose

The Multifamily PM Operations Coordinator will provide dedicated project coordination, document control, compliance tracking, systems, analytics, and administrative support for the Multifamily Property Management business line. 

This position will be onsite in Chicago, IL, Miami, FL or McLean, VA.

Estimated total compensation for this position:

$28.85 - $33.66 per hour

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Expected Schedule: Monday - Friday 9 am - 6 pm

Key Responsibilities

• Manage project infrastructure for property takeovers, budget cycles, and platform initiatives including timelines, deliverable tracking, stakeholder communication, and action-item follow-up

• Establish and maintain centralized document management for all properties, including management agreements, budgets, contracts, permits, insurance certificates, and compliance documentation.

• Track and verify compliance requirements including life-safety drills, permit renewals, regulatory updates, and annual plan documentation; maintain compliance calendar and legislative monitoring.

• Provide executive support including meeting coordination, agenda preparation, materials distribution, minutes documentation, and travel arrangements for leadership and team members.

• Serve as a liaison between the leadership team and on-site property teams to communicate priorities, clarify expectations, and facilitate the flow of information.

• Manage property takeover coordination by tracking transition deliverables per property, maintaining onboarding checklists, and coordinating stakeholder communications.

• Support annual budget process administration including calendar maintenance, document organization, assumption tracking, and submission coordination across the portfolio.

• Process approved Yardi system changes within authorized scope; maintain request logs, approval documentation, and audit trails for administrative system updates.

• Coordinate platform implementations (Vendor Shield, Kingsley surveys, insurance programs) including rollout schedules, stakeholder communication, training coordination, and completion tracking.

• Audit monthly property bill-backs, manage business-line invoices, and maintain contact databases for owners, clients, vendors, and internal support teams.

• Build and maintain recurring reporting infrastructure including report calendars, templates, distribution schedules, and follow-up on missing or incomplete submissions.

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

On-site –Chicago, IL, McLean, VA, Miami, FL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'