Regional Trade Operations Manager

Company Description

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.

Job Description

About the Role

As a Regional Trade Operations Manager, you will be responsible for operating and developing the trade processes with optimized efficiency, accuracy and quality in the Logistics Region. You will lead the work to strategically develop the regional import/export setup in a catalytic way and in close collaboration with Central Trade to manage expansions and business developments connected to the Logistics Region.

This role reports to the Regional Transport & Trade Operations Manager. 

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

• Responsible for regional Trade Operations and related performance, including cross-border related inbound, outbound, returns and DC moves flows.
• Define and follow-up regional Trade operational goals and priorities and lead the regional trade teams in a catalytic way.
• Lead and ensure close collaboration with IMPEX teams, incl. follow-up overall Trade operations and KPI’s for takt, operational cost etc. and ensure ongoing data quality.
• Responsible to define and follow-up the regional Trade budget, also taking responsibility for finance and report control on all IMPEX in the Logistics Region, including duty and Trade Operations related invoice control.
• Responsible for regional Inland Haulage (port to DC) Transport Operations and related performance.
• Ensure compliance to import and export process standards and rules for commercial and non-commercial goods when shipped under customs control.
• Continuously strive to improve Trade operational excellence and compliance to secure stable trade operations within defined global operational and tech standards, balancing cost, service levels, sustainability impact and end-to-end flows.
• Clarify Trade related procurement needs to regional commercial, also participating in procurement process.
• Lead regional trade security & risk management programs.
• Build and maintain strong Trade supplier relationship and secure frequent follow-up on performance and compliance, highlighting trends, problems, opportunities and status of agreed targets and SLAs.
• Act as point of contact towards Regional Sales on cross-border topics.
• Report to and ensure close collaboration with Central Trade on regional trade compliance and performance, to identify end-to-end cross-regional trade synergies.
• Ensure establishment of new IMPEX teams and strengthen as-is local IMPEX team based on expansions impacting trade within the Logistics Region.
• Actively stay up-to-date on global logistics end-to-end operational status, KPIs, issues and risks.
• Identify sustainability opportunities and challenges from a social, economic and environmental perspective.

Qualifications

Who You Are:

• Ability to collaborate, interact and navigate with central and regional teams and stakeholders, both internally and externally, with a level of seniority.
• Deep expertise in strategic Trade processes and compliance.
• Strong strategic and analytical mindset, including ability to plan, prioritize and delegate high numbers of tasks with varying workload and importance.
• Strong understanding regional processes, methodologies and principles.
• Demonstrated strategic vision and ability to anticipate future consequences and trends, incorporating them into a plan with relentless focus on execution.
• Process knowledge (understand majority of all trade operation practices).
• Process knowledge (understand majority of all trade document operation practices).
• Strong knowledge of other areas of logistics – mainly on international shipping both operationally and functionally as well as procurement and vendor management.
• Strong understanding of business needs for both retail and online.
• People management skills (Planning & organizing, making impact, delegating & leading in a catalytic way).
• Change management & Implementation skills (Drive & initiate, Interacting with colleagues and open minded).

Additional Information

Why You’ll Love Working at H&M

• We value diverse backgrounds, inclu