Director, Product Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Director, Product Management

Overview

Mastercard Data & Services enables customers across industries and geographies to make smarter decisions and reach better outcomes with a tailored portfolio of solutions beyond the transaction.
• We empower customers to make better data-driven decisions by unlocking a holistic view of consumer behavior beyond their four walls and distilling actionable insights from data
• We harness the power of real-time, anonymized, aggregated transaction data; powerful software platforms; and a wealth of expertise
• We work with financial institutions, retailers, telecommunications organizations, travel companies, and more

Product Managers in Data & Services at Mastercard

• Translate deep understanding of our customers into products and solutions that drive significant customer value
• Build revolutionary products that advance how businesses all over the world derive most value from their data assets
• Balance the long-term direction of a product with today’s needs and constraints by fully understanding the technical, competitive, and commercial contexts of our products
• Act as connectors to ensure commercial and technological success of our products by working with cross-functional teams (e.g., Sales and Marketing, Technology teams, Data Strategy)
• Drive globally relevant solutions by understanding regional needs and tradeoffs, and build scalable products that serve an array of customer segments
• Set product direction with coordination, not isolation—considering how our products all work together to serve customer needs

Role

• Partner with Vice President product managers and teammates in design, engineering, and other parts of the business to drive product development from opportunity identification to launching solutions; testing products around desirability, feasibility, and viability
• Drive products with a technology strategy that supports rapid development of scaled enterprise software products
• Lead success definition, own and drive working backwards vision and strategy, short and long term goals, and documentation to help inform the direction of success and feedback
• Collaborate with cross-functional teams to set a customer-centric product vision; ensure consistent alignment between business priorities, development objectives, market trends and technology investments
• Design product concepts, conduct user testing and, and define/ iterate across product roadmaps for Locations products
• Partner with UX designers, data engineering, developers, and technology teams (internal and external) to define business requirements, technical capabilities, and customer experiences
• Oversee the development of features in the product roadmap
• Prioritize development of features as they align with product strategy
• Define usage metrics success criteria, and work with development teams to monitor
• Identify issues, risks, and dependencies to track product development
• Build strong working relationships with a diverse group of internal and external stakeholders
• Own and manage system, processes, and developer tools that streamline product development
• Leverage data & dashboards to quickly identify Product performance challenges, making recommendations on proposed action plans and effects on product P&L
• Contribute to efforts to shape product management and foster an agile, user-focused, product-led culture
• Mentor, develop, and foster the skills of other team members

All About you

• Critical thinker: identify patterns of needs and priorities across teams, understand the workflow of multiple roles and design solutions that help teams achieve their goals
• Customer centric: strong focus on delivering customer value and experienced in building strong customer relationships
• Natural problem solver: analytical, curious, and fact-driven approach to product development
• Collaborative team player: proven track record in collaborating with multiple cross-functional teams; exceptional in facilitating challenging conversations and managing ambiguity
• Excellent written and verbal communication skills: ability to engage and influence at all levels, make the complex si