Senior Account Manager

As an Operational Account Manager (Senior Account Manager) on the Growth Sales team at Marqeta, you'll manage a portfolio of our startup and emerging customers from the day they sign on with Marqeta through their scale, expansion, and growth with Marqeta. 

Account Managers collaborate with many groups in the organization, acting as experts on Marqeta’s platform and trusted advisors to help our customers leverage our technology to drive growth. This unique role will be focused on a high quantity of low touch customers who need predominantly operational support. You will create a strategy to streamline operations across these customers, develop a scalable way to solve customer needs in a timely fashion, and identify “top” customers which may be candidates for larger organizational growth.  

In this role, you will have visibility into many different customers, industries, and use cases with the main goal of ensuring the customer hits their volume goals and Marqeta hits our revenue numbers.

We work Flexible First. While Marqeta has a Flexible First culture, we prefer that candidates are located in San Francisco, Oakland (or greater Bay Area), New York City (or NYC adjacent), Atlanta, Austin, Boston, Chicago, Denver, Kansas City, Los Angeles, Salt Lake City, Seattle so that you can easily collaborate with other members of the Go To Market team who are in your area. 

The Impact You'll Have

This role performs a range of strategically essential activities - here are a few of them:

• Organization. You are able to juggle multiple priorities, customers, and needs at a single time; you are able to streamline operations in order to manage these requests seamlessly. You ruthlessly prioritize to get things done. 
• Curiosity. Your passion for knowledge and learning drives you to constantly dig deeper to understand your customers, Marqeta, our technology, and the industry in general.
• Operations: You create operating models, analyze processes, and identify bottlenecks to make process improvements. You never miss a follow-up and keep resources tracking against your plans.
• Subject matter expert: Our customers and partners rely deeply on the expertise and knowledge of the Account Managers. You excel at supporting cross-functional efforts and love connecting people and ideas to drive innovation.
• FinTech Guru: You already have deep knowledge of disruption in the financial services industry or possess a strong desire to learn the ropes while working with the top innovators in the space.
• Communications. You are an excellent communicator with internal and external stakeholders, making sure all parties are aligned.
• Strategy. Builds an operational strategy for managing customers at scale.

Who You Are

• Typically requires a minimum of 6 years of related experience with a Bachelor’s degree; or 4 years and a Master’s degree; or equivalent experience. 
• Experience in Payments and FinTech is essential, as is the ability to grasp complex products and articulate confidently to customers.
• Experience with Salesforce, Office Suite and Bank Compliance software.
• Highly operational mindset, with a focus on rolling up your sleeves and getting things done. 
• Proven track record of achieving revenue and growth targets.
• Superior communication skills (interpersonal, verbal, presentation, written, email).
• Possess unique analytical skills, project management and creative problem-solving skills.
• Stellar ability to influence others in a matrix environment, gaining buy-in at multiple levels across the organization.
• Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules.
• Positive attitude, team player, adaptable, resourceful, and self-starter who is able to work independently.
• Experience in Project Management/Onboarding/Delivery/Operations is a plus.

Typical Process

• Application submission
• Recruiter video call
• Hiring manager video call
• Virtual “Onsite” consisting of 4-5, 45 min calls
• Pitch (panel interview), 45 min
• Offer!

Compensation and Benefits

Marqeta is a Flex First company which allows you to choose your best working environment, whether that be from home or at a company office. To support Flex First, we calibrate pay to a competitive value according to working location. Compensation is aligned according to three tiers within the United States:

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