Senior Commercial Field Operations Manager -East

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Sr. Commercial Field Operations Manager (East), US Cell Therapy is a key member of the US CELL THERAPY National Account Team. This individual is responsible for supporting the US Cell Therapy East Region Director in execution of brand and franchise strategy to include the development and implementation of the business and account planning process. In addition, this individual serves as a home office liaison to specific operational functions including BI&A, Compensation and Marketing. This individual will work closely with the Sr. Commercial Field Operations Manager in the West, the Associate Directors of Field Strategy and Reporting as well as home office matrix partners to gather knowledge to inform the Region Directors. This role is field based and reports to the Senior Region Director for the East.

Responsibilities will include, but are not limited to, the following:

• Assists Region Directors in the development, communication and implementation of regional business and account plans

• Responsible for the daily tracking and monitoring of national business trends and creating tactics and strategy for each brand within US Cell Therapy

• Assists Region Directors in making decisions, simplifying work, and setting priorities based on assessment of trends within the marketplace

• Partners with home office functional areas to create and align with regional operations opportunities and priorities (i.e., BI&A, Compensation and Marketing, etc.)

• Leads execution of operations opportunities and priorities along with Regional Director across our customer-facing team

• Lead, manage and coordinate, along with Legal and the respective Region Directors, roles and responsibilities of the customer-facing team within US Cell Therapy including Commercial, Medical, VAP and Apheresis Operations

• Interfaces with National Director, Site Strategy and Field Operations, to drive execution of projects to improve internal and external communication

• Assists in the planning of regional meetings and teleconferences

• Communicates resource allocation decisions to Area Business Managers.

• Tracks the allocation and utilization of budgeted resources including alignment with Finance

• Assists Region Directors with the development and execution of regional communications

• Partners with the Associate Directors, Field Strategy, and Reporting to share learnings, expertise and provide feedback on operations related items including IT, CRM, Data, Analytics, etc.

Required Skills/Knowledge

• Bachelor’s degree or equivalent with minimum of 5 years of pharmaceutical or relevant sales experience

• Demonstrated ability to deliver sales objectives

• Experience with customer base and market industry knowledge

• Successful experience working with the local sales matrix team to accomplish business objectives

• Strong sales performance track record

• Experience in supporting Area Business Managers with onboarding new representatives and/or assisting with training in sales skills and product knowledge

• Ability to impact and influence others with no direct reporting relationship

• Ability to partner effectively with internal and external stakeholders at various levels

• Skill at maintaining organization, work performance and accuracy with large workload

• Ability to communicate effectively, clearly, and appropriately direct and synthesize communications

• Experience with CAR T/cellular therapy required

Capabili