Customer Success Partner (US, Remote)

<div class="content-intro"><p><strong>Who is Eleos Health?</strong></p> <p>Today, more people than ever are speaking publicly about their mental health. Whether it's ourselves, our friends and family or even public figures, taking care of your behavioral health is no longer a taboo, it's vital, and it's only human. <br><br>Eleos is on a mission to help deliver the world's most effective behavioral care through data, measurement, and personalization. Or simply put, <strong>we want to give clinicians the support they need to do the important work only they can do</strong>.</p></div><h3><strong>What is this opportunity?</strong></h3> <p>We are seeking a Customer Success Partner to lead relationships and drive outcomes across Eleos’s largest enterprise customers. This role is responsible for ensuring customers achieve measurable value, strong adoption, and long-term partnership results.</p> <p>Reporting to the Manager, Customer Success, you will serve as a strategic advisor who helps customers realize the full impact of Eleos. You will guide value delivery, surface insights, coordinate cross-functional work, and align customer goals to product capabilities.</p> <h3><strong>Who are you?</strong></h3> <p>You are a strategic, customer-focused professional who takes ownership of driving value and measurable outcomes. You build trust with stakeholders at all levels and are comfortable managing complex customer environments.</p> <p>You enjoy interpreting data, facilitating executive conversations, and influencing both customer strategy and internal priorities. You see yourself as a partner in your customers’ success and take pride in delivering a thoughtful, proactive experience.</p> <h3><strong>How will you contribute?</strong></h3> <ul> <li>Manage a portfolio of Eleos’s largest enterprise customers, serving as their primary post-live strategic partner</li> <li>Build relationships with customer leadership and operational teams, aligning Eleos to their goals and success criteria</li> <li>Lead quarterly business reviews focused on outcomes, adoption insights, and value realization</li> <li>Partner with Account Management to support renewals and expansions, targeting strong retention and growth</li> <li>Monitor customer health, adoption patterns, and operational usage to proactively identify risks and opportunities</li> <li>Collaborate with internal teams including Product, CS Ops, Support, and Implementation to resolve issues and deliver improvements</li> <li>Translate customer insights into recommendations that influence Eleos’s roadmap and product strategy</li> <li>Develop and share success stories that demonstrate clinical, operational, and organ