Senior Manager, Operations- Store Fulfillment Process Improvement, Picking

Position Summary...

What you'll do...

Join the Future of Fulfillment: Drive Process Design & Strategy for a World-Class Online Grocery Experience

Are you a bold problem solver with an engineering mindset and a passion for turning complexity into streamlined performance? We’re looking for a dynamic process strategist to support and guide the evolution of our Picking Associate Process Design and Strategy for one of the most innovative online grocery pickup and delivery networks in the world.

In this highly collaborative role, you’ll work cross-functionally to shape and support the development of efficient, scalable backroom workflows. Leveraging your engineering expertise and a deep understanding of lean methodologies, process optimization, and operational excellence, you’ll help orchestrate end-to-end improvements that empower our associates and enhance the customer experience.

You'll play a key role in driving initiatives, aligning stakeholders, and ensuring that new solutions are not just designed well — but executed flawlessly. If you have a passion for efficiency, systems thinking, and cross-functional project execution, and hold a degree in Engineering or a related technical field, this is your opportunity to help transform the future of fulfillment.

What You Will Do

• Support the design and optimization of picking associate workflows for online grocery pickup and delivery operations across multiple fulfillment formats.
• Apply engineering principles (e.g., time and motion studies, capacity modeling, layout design) to develop and enhance operational processes.
• Partner with cross-functional teams (Product, Operations, Tech, and Field) to translate complex operational needs into scalable process solutions.
• Conduct detailed process analysis using metrics, observational studies, and associate feedback to identify bottlenecks and inefficiencies.
• Utilize data and simulation tools to model workflow scenarios and make fact-based recommendations that improve speed, accuracy, and labor efficiency.
• Create clear documentation, SOPs, and visual process maps that guide field execution and ensure consistency across locations.
• Lead POCs and testing of new processes, gathering data to validate assumptions and refine strategies before broad deployment.
• Drive continuous improvement efforts by implementing lean principles, Six Sigma tools, and automation ideas where applicable.
• Collaborate with tech and product teams to ensure physical process changes align with system capabilities and constraints.
• Influence key stakeholders by delivering insights, presentations, and project updates that are rooted in engineering logic and operational impact.

What You’ll Bring

• Bachelor’s degree in Industrial Engineering, Systems Engineering, Mechanical Engineering, or a related technical discipline (Master’s a plus).
• 3+ years of experience in process improvement, operations design, supply chain, or fulfillment environments — preferably in high-volume or retail settings.
• Proven ability to apply engineering and lean methodologies (e.g., time studies, value stream mapping, root cause analysis, 5S, Six Sigma).
• Strong analytical mindset with the ability to interpret complex data sets, develop KPIs, and translate insights into actionable strategies.
• Experience with process simulation tools, workflow mapping software, or data visualization platforms (e.g., Visio, Power BI, Excel, Tableau).
• Familiarity with project management principles — able to manage timelines, coordinate across teams, and drive execution in a fast-paced environment.
• Exceptional communication skills and the ability to influence across functions without direct authority.
• A systems thi