Customer Experience Program Manager

Who is Blueprint? 

We are a technology solutions firm headquartered in Bellevue, Washington, with a strong presence across the United States. Unified by a shared passion for solving complicated problems, our people are our greatest asset. We use technology as a tool to bridge the gap between strategy and execution, powered by the knowledge, skills, and the expertise of our teams, who all have unique perspectives and years of experience across multiple industries. We’re bold, smart, agile, and fun. 

What does Blueprint do? 

Blueprint helps organizations unlock value from existing assets by leveraging cutting-edge technology to create additional revenue streams and new lines of business. We connect strategy, business solutions, products, and services to transform and grow companies. 

Why Blueprint? 

At Blueprint, we believe in the power of possibility and are passionate about bringing it to life. Whether you join our bustling product division, our multifaceted services team or you want to grow your career in human resources, your ability to make an impact is amplified when you join one of our teams. You’ll focus on solving unique business problems while gaining hands-on experience with the world’s best technology. We believe in unique perspectives and build teams of people with diverse skillsets and backgrounds. At Blueprint, you’ll have the opportunity to work with multiple clients and teams, such as data science and product development, all while learning, growing, and developing new solutions. We guarantee you won’t find a better place to work and thrive than at Blueprint. 

In This Role

In this role, you will serve as a Program Manager driving execution, readiness, and validation for complex customer experience and field‑facing programs. You will operate in a fast‑moving, ambiguous environment and act as the operational bridge between program strategy, engineering partners, readiness stakeholders, and scaled rollout audiences.

Key Responsibilities

Program Execution & Workback Management

• Own and manage integrated workback plans across readiness, validation, communications, and launch milestones
• Drive program operating cadences including daily and weekly stand‑ups, readiness checkpoints, and executive review cycles
• Track dependencies, risks, and blockers; proactively surface tradeoffs, mitigation plans, and recommendations

UAT & Validation Ownership

• Plan and execute User Acceptance Testing (UAT) programs end‑to‑end
• Define validation phases and manage ring‑based deployments (e.g., UAT, Ring 0, Ring 1, Ring 2)
• Coordinate participant readiness including access provisioning, instructions, timelines, and logistics
• Capture testing feedback in structured, actionable formats (sessions, recordings, documentation, feedback loops)

Ring Deployments & Iterative Rollout

• Manage phased rollouts using clear entry and exit criteria for each deployment ring
• Coordinate office hours, iteration cycles, follow‑ups, and issue triage throughout rollout
• Maintain centralized tracking of feedback, issues, dependencies, and resolution status

Engineering‑Adjacent Program Management

• Partner closely with engineering teams to align timelines, expectations, and delivery plans
• Translate field and user feedback into clear, prioritized insights for engineering teams
• Support cultivation and sustainment of pilot or validation communities

Readiness & Enablement Operations

• Coordinate readiness activities including communications, learning assets, launch preparation, and drills
• Manage readiness logistics such as publication workflows, compliance reviews, and learning system handoffs
• Ensure readiness assets are accurate, complete, and tailored for intended audiences

Cross‑Functional Orchestration

• Act as connective tissue across program leaders, customer experience teams, learning partners, vendors, and engineering
• Maintain shared tools and artifacts with clear ownership and up‑to‑date status (e.g., planners, sites, collaboration spaces)
• Align messaging and timelines across parallel initiatives to avoid fragmentation or duplication

Required Qualifications