Technical Service Delivery Endpoint Engineer (flex-hybrid)

General Information

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Work Location: Los Angeles, USA Onsite or Remote Flexible Hybrid Work Schedule Monday-Friday, 8:00 am - 5:00 pm PST Posted Date 11/01/2024 Salary Range: $102500 - 227700 Annually Employment Type 2 - Staff: Career Duration Indefinite Job # 19280

Primary Duties and Responsibilities

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Under the direction of the Technical Service Delivery Endpoint Engineering Manager, provide technical expertise and engineered solutions for the Windows/Mac desktop endpoint environment. Serve as an escalation point for the day-to-day 24x7 TSD Operations and other technology teams. 

Major responsibilities include but are not limited to:

• Desktop architecture, design, build, management, and support of the desktop infrastructure. This includes but is not limited to the following technologies: Windows OS, In-Place Upgrades, Macintosh OS, Linux OS, networking concepts, programming concepts and paradigms, PowerShell and Bash scripts and scripting, printing, hardware, patching, security remediation, application deployments, anti-virus, full-disk encryption, desktop virtualization and endpoint management software; Intune, Autopilot, Azure, JAMF, SCCM, etc.
• TSD project deliverables and execution of TSD resources
• Manage Active Directory and Azure/Intune desktop policies for ClinNet (Kiosks), Enterprise and Desktop as a Service (virtual desktop/VDI endpoints). 
• Management of the Imprivata OneSign ‘Tap Badge’ software for all TSD supported ClinNet and applicable Enterprise workstations (management of policies, users, devices, licenses, etc.). 
• Ensures that policies, standards, standard operating procedures, and how-to documents are developed.  Ensure endpoints follow standard security guidelines and safeguards.  
• Communicate effectively, both verbally and written to clients and peers. 
• Effectively apply escalation process within the guidelines of the TSD SLA. 
• Resolve incidents and service requests in a timely manner. Demonstrate a strong commitment to Equity, Diversity, and Inclusion (EDI) by fostering an inclusive work environment, promoting diverse perspectives, and implementing EDI initiatives within the desktop engineering team and broader IT operations.Participate in after-hours on-call support.
  

This flexible hybrid role allows for a blend of remote and on-site work, requiring presence on-site at least 3 times per quarter, on-site within 2-24 hours of being asked to come in, or as needed based on operational requirements. Please note, travel to the “home office” location is not