Principal Systems Transformation Manager

About Crunchyroll

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.

Join our team, and help us shape the future of anime!

About the Role

Crunchyroll is looking for a Principal Systems Transformation Manager to lead systems transformation initiatives that optimize workflows, governance, and content delivery across our global media operations. In this leadership role you'll ensure that creative content, technical accuracy, and compliance standards are seamlessly integrated while driving scalable, efficient systems and processes for global content distribution.

Reporting to the Director of Business Transformation, you'll work cross-functionally with engineering, operations, legal, and business teams to deliver compliant, high-quality content to audiences worldwide.

Key Responsibilities:

• Lead systems transformation initiatives to optimize global content delivery, governance, and workflows
• Translate strategic objectives into actionable programs and align cross-functional teams (engineering, business, legal, operations)
• Design scalable metadata and content flow structures, ensuring accuracy, rights/territory alignment, and compliance with standards like MovieLabs
• Develop and oversee workflows for quality control, secure asset delivery, and provenance tracking
• Streamline global servicing and delivery of localized content, leveraging automation for speed, accuracy, and scalability
• Implement and govern scalable systems and tools, ensuring alignment with industry best practices and regulatory requirements
• Use data analytics to monitor system performance, identify gaps, and drive continuous improvement
• Collaborate with internal and external partners to ensure alignment, accountability, and successful execution

We are considering applicants available to work a hybrid schedule, with three days each week onsite at our Los Angeles office.

About You

• 15+ years experience in systems transformation or related roles within media, entertainment, or streaming
• Proven track record managing large-scale, complex programs with technical and cross-functional dependencies
• Deep understanding of content delivery pipelines, metadata management, and industry standards (MovieLabs, IMF, EMA)
• Expertise in designing scalable, efficient workflows and leveraging automation to optimize global servicing operations
• Experience delivering localized content versions on time, aligned with global rights, territories, and format requirements
• Ability to align systems and workflows with strategic business objectives, regulatory requirements, and industry trends
• Strong leadership, collaboration, and stakeholder engagement skills; trusted advisor to leadership and cross-functional teams
• Proficiency with cloud-based delivery systems, metadata tools, and quality control technologies
• Familiarity with secure asset delivery protocols, encryption standards, and compliance frameworks
• Data-driven and innovation-focused, with the ability to monitor performance, incorporate stakeholder feedback, and drive continuous improvement

Why you will love working at Crunchyroll

In addition to getting to work with fun, passionate and inspired colleagues, you will also enjoy the following benefits and perks:

• Receive a great compensation package including salary plus performance bonus earning potential, paid annually.
• Flexible time off policies allowing you to take the time you need to be your whole self.
• Generous medical, dental, vision, STD, LTD, and life insurance
• Health Saving Account HSA program
• Health care and dependent care FSA
• 401(k) plan, with employer match
• Employer paid commuter benefit
• Support program for new parents
• Pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

The Pay Range for this position is listed. Actual pay will vary based on factors including, but not limited to location, experience, and performance. The range listed is just one component of Crunchyroll’s Total Rewards offerings for employees. Other rewards may include performance bonuses, employer matched retirement savings, time-off programs, and progressive health benefits and perks.Pay Transparency - Los Angeles, CA$221,000—$276,000 USD

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