Manager, Contracts Management

Role Purpose

Lead team of Contracts Specialists who provide timely and precise contracts management support to Sales, Deal Hub, Consulting, Events and Procurement.

Major Responsibilities/ Accountabilities

• Ensure timely and precise completion of signature requests on agreements ensuring all requisite approvals, per local legal requirements, have been obtained from an audit perspective. 

• Handle all escalations for ad hoc requests from other business units.

• Participate and ensure below activities are completed by team members within designated SLAs:

• Responsible for monitoring and managing global email in-boxes.

• Respond to all emails, live calls and voice mails within each business day. 

• Manage legal/contract requests and work with others as required to meet individual and group objectives and deadlines

• Suggest process improvements to provide greater support and coverage for DH/sales/legal/contracts.

• Complete other tasks, as required.

• Manage training materials and tools used in daily routine.  

• Interview, train, motivate and performance manage team of Specialists.  This includes timely completion of performance reviews and Individual Development Plans.

• Ability to tactfully handle any escalations or complaints.  Include manager, as appropriate.

Expected Results

• Manage team as well as contribute to the below:

• Organize their Specialist team for globally consistent execution and be first line manager for escalations.

• Provide ongoing coaching to foster growth mindset environment

• Ensure training manual stays relevant and up-to-date

Professional Experience

• Minimum five years’ experience of working in (preferably contracts/documents) administration department of an international firm or intellectual property based business gained after college.

• Proven track record in leading a diverse team in a high-paced environment.

• As the first point of contact for many Gartner clients and internal associates, it is imperative that this person be extremely professional and customer service oriented, in order to ensure a positive client experience.

Technical/ Professional Skills & Competencies

• Experience and adaptability in a fast paced work environment preferably in client service with the ability to prioritize work load based on value of business to Gartner versus complexity of legal terms review.

• Experience & proficiency with Microsoft Office and database systems.

• Experience handling multiple priority activities/projects at once within allotted SLA.

• Good understanding and knowledge of the IT industry.

• Strong interpersonal and relationship building skills.

• Excellent verbal and written communication skills, incorporating requirements, action plan and timeline when communicating with internal subject matter experts.

• Process-driven, methodical, organized and pays strong attention to detail.

• Be able to work autonomously (i.e., high degree of self-reliance/self-starter)

• Team player with good time management skills.

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Who are we? 

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

What makes Gartner a great place to work? 

Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.

Our teams are inclusive and composed of individuals from different geo