Complex Claims Senior Resolution Specialist - Casualty Southwest

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Description

Personal Lines Casualty Complex is currently hiring for a Senior Claims Resolution Specialist to handle our Southwest Region for auto and homeowner’s casualty claims.  This role is responsible for the investigation, evaluation and disposition of cases on assignment, which may include an established portion of the office/team workload and/or individual assigned cases that present high exposure or complex coverage or liability issues.   Works autonomously within prescribed authority limits. This position includes responsibility for handling claims involving severe and catastrophic injuries.   

 

This position is eligible for up to a $2,500 sign on bonus after 90 days of employment for external candidates with an active All-Lines Adjuster license in Florida or Texas (will need to provide documentation of active license and all CE’s must be completed).

 

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

 

Your background and qualifications will be evaluated against the skills and experiences required for the position and the salary range posted reflects the range for the varying pay scales that encompasses each of the Liberty Mutual regions as noted in our Pay Philosphy. 

 

Ideal candidate will be based in Central, Mountain or Pacific Time Zones.

 

Responsibilities:

• Manages, investigates, and resolves auto and homeowner's casualty claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels.
• Recommends ultimate resolution on assigned cases in excess of their authority to local claims management and Home Office.
• Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation.
• Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status.
• Confers with trial counsel and prepares trial reports.
• Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action.
• Responds to various written and telephone inquiries including status reports.
• Ensures adequacy of reserves.
• Recommends reserve increases on cases in excess of authority.
• Accountable for security of financial processing of claims, as well as security information contained in claims files.
• Responsible for managing the practices and billing activities of outside and in-house counsel.
• May assist in the absence of the Unit Manager, representing the company on matters involving state or federal regulatory agencies.
• May be involved in special projects and/or mentoring at the direction of local management.

 

Preferred Qualifications:

 

• 3 +  years of litigation experience
• Expert knowledge of handling personal lines claims with severe to catastrophic injuries and fatalities 

Qualifications

• Must have an advanced knowledge of coverage, liability, and complex claims handling procedures.
• Must be knowledgeable of state and federal laws in the adjuster's jurisdiction.
• A full working knowledge of claims operations and procedures is required.
• Strong written and oral communication skills required as well as strong interpersonal, analytical, investigative, and negotiation skills.
• The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 5-7 years of directly related experience.
• Ability to obtain proper licensing as required.

About Us

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where e