Donations Center Associate

Do you feel called to serve in a Christian Ministry?

Do you want to serve where you make a difference in the lives of others?

Are you looking for a life-changing work experience?

If so, consider joining us at the Atlanta Mission, where we provide life transforming experiences for everyone that joins our team: employees, clients, donors, and volunteers. We serve over 1000 men, women, and children every day by providing food, shelter, clothing, counseling, vocational and spiritual guidance. We get to experience and witness radical life transformations.

The Donation Associate serves within our ministry by processing donations from donors to retail. This includes, but not limited to, accepting, sorting and pricing donated items. This includes but is not limited to compliance with company policies and standards, procedures, and the Hope Thrift Statement.

Essential Duties And Responsibilities:

1. Is able to daily perform any of the required job duties within the processing team. This includes all requirements related to accepting donations, pre-sorting and pricing merchandise.

2. Assist management team in leading team members through a successful shift.

3. As needed, welcome donors in a timely manner in a way that they feel confident that Hope Thrift appreciates them and understands their value.

4. As needed, handle the receiving and donation process with the utmost respect and care including, greeting the donor, assisting in unloading donations, telling the Hope Thrift story, repeating details back to the donor and issuing a receipt.

5. Help maintain clean and well organized reception, presort and processing areas.

6. Maintain a clean and well organized personal processing station.

7. Adhere to, daily, all employee policies and procedures outlined in the Employee Policy and Procedures manual and the Hope Thrift Statement.

8. Ability to recognize quality merchandise and effectively research market value of product.

9. Work with and effectively communicate with the Processing Manager, other processing employees and donors on a daily basis.

10. Daily serve with fellow employees so that there is a healthy and productive work environment.

11. Review the Cyfe Dashboard daily to understand and communicate targets to the team.

12. Helps motivate and encourage the processing team to adhere to daily and weekly production goals.

13. Achieve daily and weekly production goals set by the manager. This includes hitting the overall company goal of 35 pieces produced per hour.

14. Collaborate with the Processing Manager on outstanding items that may need to be addressed in the department.

15. Assist in delegating tasks and responsibilities with the Processing Manager and Assistant Processing Manager, especially when the Manager is not on shift.

16. Ability to produce quick and accurate work in a face-paced environment, successfully staying above the company average of pieces produced per hour.

17. Understand and comply with policies and procedures related to donated items, including prohibited items and pricing guides.

18. Effectively use the donation receiving script to communicate appreciation, the KARM Story, and Corner of Your Field to donors.

19. All opening and closing procedures of the store should be performed in compliance to the company operations procedures.

You will uphold the following Christ-Centered values: