Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Quality Analyst Senior, you will be within PNC's Risk, Change, Experience, Strategy (RCES) organization, supporting the First Line of Defense (1LOD) Financial Crimes Compliance Program Office (FCCPO) team.

As a Quality Analyst Senior, you will report to the Program and Strategy Lead within 1LOD Financial Crimes Compliance Program Office. Responsibilities & expectations include but are not limited to the below.
• Preferred minimum of 1-3 years of investigative or related KYC work experience with specific emphasis on BSA/AML, Sanctions, and reputational risk red flags preferably in the financial services industry.
• Preferred minimum 2 years of direct Quality Control (QC)/Quality Assurance (QA) experience preferred
• Ability to perform QA reviews of KYC files created by Relationship Managers/onboarding teams to determine if the information provided is accurate and in accordance with the quality standards established by Bank policies, procedures and regulatory requirements. Ensure customer data, business activity, narratives, documents, and other case determinations are accurate, appropriate, reasonably supported, and clearly documented. External research in some cases may be required to reach such conclusions.
• Ability to perform testing tasks related to LCTRs, EFTRs, Cash Vault 2 Flag, Travel Rule or other targeted reviews preferred
• Ability to develop presentation deck to deliver the previous month's QA results and findings
• Excellent written and verbal communications skills including communicating exceptions identified with the COOs and other front line stakeholders.
• Ability to work independently and be able to multi-task, adapt well to changing priorities and effectively prioritize workflow to meet critical deadlines.

This is a remote position. Work may be performed from a quiet, confidential space in a home location, approved by PNC. This position may not be available in all geographic locations.

Job Description

• Assists in the execution of a quality control program within a defined department of the organization. Under supervision, enables adherence with quality management programs. Assists in the execution of the quality program, identifying opportunities for enhancement where applicable. Supports the development and continuous improvement of the quality management system.
• Generates reports for distribution to various users in the organization, customers, or suppliers.
• Leads quality improvement initiatives; works to develop and improve quality levels; provides training, coaching and feedback. Provides conclusions and recommendations for issues and/or continuous improvement projects.
• Conducts quality analysis; identifies systemic issues, executes on effective root cause analysis and corrective actions.
• Supports the development of quality assurance strategies, processes, guidelines and control plans which assure quality and reliability of products and services.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required <