Business Analyst

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy in across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

As a Business Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way.

What are we looking for?

We are seeking an experienced and highly analytical Business Analyst to support data-driven decision-making and deliver strategic insights across the organization. This role includes owning and maintaining rolling forecasts that drive revenue projections and business planning, with high visibility across the CFO organization and other senior leadership.

The ideal candidate will have experience in analytics, business intelligence, or strategy roles within direct-to-consumer (D2C) or tech-enabled companies, or consulting. We’re looking for someone with a strong passion for turning data into compelling narratives and a demonstrated ability to influence outcomes through cross-functional collaboration.

What will you do?

• Own and Evolve Forecasting Models: Take full ownership of our dynamic financial forecasting model — providing weekly updates, driving continuous improvements, and leading in-depth analysis to surface actionable insights.
• Enhance Forecast Accuracy: Work closely with Data Science to integrate new metrics and refine underlying models, making our forecasts smarter and more responsive.
• Enable Data-Driven Decision Making: Support financial reporting needs by building and maintaining dashboards in Looker, enabling faster and better decision-making across teams.
• Monitor Strategic Metrics: Partner on insurance-related metric tracking and dive deep into performance trends that shape our strategic direction.
• Business Strategy Partnership: Collaborate with senior leadership and business decision makers to support the company’s strategic roadmap, quantifying and accelerating impact on growth, efficiency, and profitability.
• Cross-Functional Collaboration: Act as a strategic thought partner to business stakeholders by transforming complex data into clear, compelling recommendations that drive high-impact decisions.

What will you NOT do?

• You will NOT worry about "runway", "cash left", or "how much time we have until the next round". We have the startup DNA but we're fully backed and funded, all the way to success.
• You will NOT be confined to your "job". You will get involved in product, marketing, business strategy, and almost everything we do.
• You will NOT be bogged down by office politics, ego, or bad attitude. Only positive, pleasure-to-work-with people are allowed here!
• You will NOT get yourself burned out. We work hard but we believe in maintaining a sustainable work/life balance. Really.

Can I work remotely?

Yes. We operate on PST and candidates in any time zone are welcome to apply. We ask employees to travel to our San Jose, CA office up to three times per year plus one company-wide offsite to collaborate in person and strengthen working relationships. Travel expenses are covered and reasonable accommodations are made for those under unique circumstances who cannot travel.

Requirements

• 3+ years of experience in strategy, analytics, business intelligence, or insights roles, preferably within D2C or fast-paced, high-growth tech environments or in consulting.
• Education: Bachelor’s degree in Business, Economics, Engineering, Computer Science, or a related field. Master’s degree is a plus.
• Technical skills: Expert SQL skills, preferably proficient in at least one additional language (e.g., Python, R) and with one or more BI tool (e.g., Looker, Tableau); advanced Excel or