Senior Software Engineer - Site Reliability Engineering

Job Title: Senior Software Engineer
Company: Snapsheet
Job Location: USA, Remote
Job Type: Full-time, direct hire
Job Department: Technology 
Team: Site Reliability Engineering
 

About Snapsheet: Snapsheet exists to simplify claims. We leverage our expertise in virtual estimating and innovative claims management technology, transforming the end-to-end claims process - delivering faster, modern experiences for claims organizations of all sizes.

About the role: As a Senior Site Reliability Engineer (SRE) at Snapsheet, you will play a critical role in ensuring our technology is reliable, scalable, and efficient while empowering our development teams to be more productive. This is a 100% hands-on role, involving both infrastructure management and software development.

Our SREs bring the expertise of a software engineer, combined with deep knowledge of deployment, provisioning, and automation technologies to drive operational excellence. You'll focus on automating processes, optimizing systems, and enabling seamless scalability, all while balancing short-term solutions with long-term strategy.

If you're passionate about building reliable systems, streamlining operations, and making a lasting impact, we'd love to hear from you!

What you’ll be doing:

• Improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents
• Build, maintain, and support core applications
• Build and operate our core internal observability platform
• Monitor our systems for capacity, performance, and troubleshooting issues
• Partner with the rest of the SRE team and our service engineering teams to ensure smooth, continued delivery of our service to clients
• Work directly with developers to identify and implement improvements in the development lifecycle and deployment process.
• Automate processes to enhance deployment efficiency and system reliability.
• Contribute across multiple development teams, supporting a variety of projects.
• Ensure Snapsheet’s technology stack remains resilient, scalable, and high-performing.

What we are looking for:

• BS in Computer Science, Computer Engineering, or a related field.
• 5+ years as a full-stack software engineer.
• Experience building and maintaining scalable, resilient services.
• Proficiency in one or more programming languages, with a strong preference for Ruby on Rails and Typescript
• Experience with the following:
  • Managing and scaling infrastructure on AWS
  • CI/CD frameworks (GitHub Actions, CircleCI, Jenkins, etc)
  • Backend development using Ruby on Rails or similar frameworks
  • Deep understanding of web technologies (HTTP, cookies, caching, ES6, HTML5, Progressive Web Apps, etc.)
  • Tooling, automation, and system monitoring for performance optimization
  • Designing and building developer tooling

Bonus Skills:

• Strong experience with infrastructure as code tools
• Expertise in serverless infrastructure 
• Experience with github actions and/or CircleCI

Tec