Customer Service Specialist - Claims

Work Place Flexibility: Hybrid 

Legal Entity: Entergy Services, Inc.-ESI (OLD) 

COMPANY INFORMATION

At Entergy (NYSE: ETR), we power life. More than 100 years ago, our founder Harvey Couch started this company with a handshake, some sawdust and a vision. Couch wanted to bring safe, affordable, reliable energy to the Middle South – energy that would power the lives of people and communities. Today, Entergy is an integrated energy company engaged primarily in electric power production and retail distribution operations. We own and operate power plants with approximately 30,000 megawatts of electric generating capacity, including nearly 9,000 megawatts of nuclear power. The 13,000 men and women of Entergy deliver electricity to 2.9 million utility customers in Arkansas, Louisiana, Mississippi and Texas, generating annual revenues of approximately $10.8 billion.  Entergy Corporation is a Fortune-300 company that has won numerous awards for safety, diversity, and social responsibility.  Selected awards include:

• Black Enterprise Magazine - Best Companies for Diversity
• Women's Business Enterprise National Council - America's Top Corporations for Women's Business Enterprises
• Corporate Responsibility Magazine - 100 Best Corporate Citizens 
• Dow Jones Sustainability North America Index
• U.S. Chamber of Commerce - Best Economic Opportunity and Empowerment Program
• U.S. Department of Labor - Platinum HIRE Vets Medallion Award
• Points of Light - The Civic 50
• Edison Electric Institute - Business Diversity Innovation Award
• Human Rights Campaign Foundation - Corporate Equality Index

 

 

**This position may be filled as a Customer Service Specialist I, II or Senior based on the qualifications and experience of the selected candidate. *

 

JOB SUMMARY/PURPOSE

Investigates and resolves Liability, PDR, or W. Comp claim assignments while interacting daily with internal and external stakeholders in order to thoroughly and fairly resolve claims.

 

JOB DUTIES/RESPONSIBILITIES

• Handles claims in assigned territories from start to finish, including thorough investigations and resolutions based on sound claims adjusting best practices and company guidelines. Oversees the activities of contracted vendors when utilized.
• Works closely with the appropriate accounting departments to ensure proper processing of recoveries, claimant, or vendor payments.  Prepare and provide management reports as requested.
• Handles specific assignments and projects that support the department objective.
• Interacts with field employees and customer service functions, answering questions, explaining liability and other technical issues, while informing Claims hierarchy of all claim-related circumstances (i.e.: customer complaints, regulatory/executive complaints, etc.) requiring Management intervention/response.
• Follows protocols in establishing reserves/receivables and securing settlement authority per guidelines. Ensures all claims are properly documented and assertively handled. Ensure all claims are properly reserved for anticipated liabilities or recoveries, reviewing reserve adequacy at least once per month, and properly requesting authority to adjust large reserves.
• Utilize available databases and math skills to retrieve and calculate the values of claims for recovery/subrogation.  Support paperless claims handling philosophy, which requires strong computer skills.
• Supports the overall PDR, Liability, and Workers Compensation process.

 

MINIMUM REQUIREMENTS

Minimum education required of the position
Bachelor's degree, generally in Liberal Arts, Business, Insurance or Health Administration.  M