LMS & SharePoint Administrator - GTM Technical Analyst

Overview

The Technical Analyst will serve as a key contributor in delivering technical support and platform optimization for enterprise GTM systems, including SharePoint, CRM, and related applications. This hands-on role combines deep technical expertise with business acumen to translate complex requirements into scalable solutions that enhance functionality, system performance, and user experience. The Technical Analyst also functions as the primary point of coordination for interdepartmental GTM technical needs—intaking requests, clarifying requirements, triaging issues,

and partnering with IT, Product, Security, and other stakeholders to drive timely resolution and delivery.

In addition to platform administration and support, the role enables GTM operations through data analysis, reporting, and project execution that informs strategic decisions across Training, Sales, and Client Engagement support teams. The position collaborates cross-functionally to define scope, document business and technical requirements, coordinate testing and release activities, and ensure solutions meet operational needs. This role is expected to provide day-to-day technical support, coordination, and guidance for GTM-related tools (and related integrations), while leveraging established enterprise processes for change management, access provisioning, incident response, and escalations.

Responsibilities

• Act as a technical expert for Corporate and Client LMS, SharePoint, CRM, and GTM applications, contributing to optimal configuration, security, and usability.
• Translate complex business requirements into scalable technical solutions, ensuring alignment with enterprise architecture.
• Lead SharePoint technical design, system integrations, and data migrations to enhance platform functionality and efficiency.
• Identify opportunities for automation, process improvements, and enhanced user experiences across global applications.
• Establish and document technical best practices, governance policies, and system standards for global teams.
• Oversee Corporate and Client related LMS and SharePoint system administration, including permission management, security configurations, and performance tuning.
• Troubleshoot complex technical issues, resolve system bottlenecks, and optimize platform performance.
• Conduct data analysis and reporting, providing insights on system utilization, adoption, and efficiency improvements.
• Develop technical documentation, user guides, and support materials to enhance system knowledge across teams.
• Serve as the technical liaison between business teams, IT, and external vendors, ensuring effective communication of technical requirements.
• Provide technical expertise and recommendations to support decision-making on platform enhancements and new implementations.
• Collaborate with cross-functional global teams to drive system improvements and ensure seamless application performance.
• Support user training initiatives, ensuring teams effectively leverage system capabilities.
• Research and evaluate emerging technologies, identifying opportunities for enhanced automation, integration, and digital transformation.
• Implement AI-driven solutions, process automation, and advanced analytics in SharePoint to improve operational efficiency.
• Drive ongoing system enhancements, ensuring applications evolve to meet business needs.
• Lead and support projects and initiatives as assigned by leadership.
• Coordination of cross-departmental initiatives as assigned: Sales, Client Engagement, Marketing, Finance, Product, Operations, etc.
• Support the CRM. These responsibilities will vary but may include CRM end-user support as needed.
• Identify inefficiencies in existing processes, recommend and lead process improvement that impacts our Training, Go to Market Team and Sales Cycle.
• Escalate risks and issues and recommend paths forward to resolve.
• Complete all responsibilities as outlined in the annual performance review and/or goal setting.
• Complete all special projects and other duties as assigned. 
• Must be able to perform duties with or without reasonable accommodation. 

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.

Qualifications

• Bachelor’s degree in Business Administration, Technical Management, or a related field; equivalent professional experience accepted.
• 3–5 years of experience supporting administrative, LMS, or training function