Senior/Staff Technical Writer (Content Experience)

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Enterprise Technology & Infrastructure

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Note: By applying to the technical writer posting, recruiters and hiring managers across the organization hiring technical writers will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. Position level and eligible geo-location(s) varies per hiring team.

​We are seeking experienced technical writers to join our team in Content Experience (CX) that creates content for new technology like generative AI and streamlined user experiences. We’re looking for a technical writer who is comfortable with both the “technical” and “writer” aspects of the job. The ideal candidate is passionate about crafting comprehensive, accurate, approachable content for an admin, end user, or developer audience to help them understand and connect with sophisticated technical subjects. You enjoy digging into what your audience needs to know to succeed, and collaborating closely with internal developers, and working with other writers to build phenomenal content!

We work closely with other writers, product managers, engineers, and user experience designers in an Agile development environment to produce in-app assistance, release notes, help, interactive training, and videos for administrators, users, and developers. We’re passionate about innovating and developing solution-oriented content strategies that deliver the right content, the right way, at the right time.

This is a hybrid work environment reporting to an eligible office location: San Francisco, CA, Seattle/Bellevue, WA or Atlanta, GA.

Required Skills:

• Experience documenting software for technical audiences: Senior level: 3-5 years, Staff level: 10 years.

• Ability to write clean, concise, and approachable content.

• Proven ability to craft content for end users.

• Ability to quickly learn complex technologies.

• High standards of quality and attention to detail.

• Experience with XML-based authoring tools such as Oxygen.

• Experience with source control software such as Perforce or Git

• Excellent problem solver.

• Excellent communication and interpersonal skills

• Strong advocate for the customer.

• Ability to work collaboratively and manage multiple deliverables within tight deadlines.

• Strong team player with excellent communication skills.

• Knowledge of DITA and structured authoring.

• Experience working in an Agile development environment

• A related technical degree required 

Desired Experiences/Skills:

• Experience with source control software

• Good to have ability to read, understand, and build short code samples in a variety of programming languages

• Experience with CRM applications (Salesforce familiarity a plus)

• Good to have experience with Salesforce-specific technologies (Apex, Lightning Web Components, etc.)

• Programming knowledge with HTML

• Bachelor's degree in a technical, communications, or writing field, or equivalent experience.

Salesforce Information: Check out our Salesforce Engineering Site.

​

*In school or graduated witing the last 12 months? Please visite FUTURE FORCE for opportunities.