Senior Case Manager - Permanent Supportive Housing (PSH)

Salary: $27.89 hourly, non-exempt

Location: Los Angeles

PLEASE INCLUDE A COVER LETTER WITH YOUR APPLICATION.

ORGANIZATION OVERVIEW

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to those transitioning from or at risk of homelessness or institutionalization. We develop, own and manage multi-family supportive housing and licensed residential care homes. Additionally, we implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: we’re seeking inspired, talented people who want to be part of a team affecting profound change and who have fun doing it.

PROGRAM SUMMARY

The Case Management Department at Brilliant Corners includes both Permanent Supportive Housing and Rapid Rehousing programs and is supported by Housing for Health (HFH) at the Los Angeles County Department of Health Services (DHS). The Permanent Supportive Housing program was designed to serve individuals experiencing homelessness who have a chronic illness or physical disability, and/or are high utilizers of DHS services. The goal is to transition individuals out of homelessness and into permanent housing, in order to obtain stability in all areas of their lives.

POSITION SUMMARY

The Permanent Supportive Housing Senior Case Manager will provide intensive case management services to a caseload of 15-20 program participants. The Senior Case Manager will assist clients to reach their identified goals and connect clients to community resources and services. The Senior Case Manager will work collaboratively with the Permanent Supportive housing and employment teams to ensure that clients reach the ultimate goal of self-sufficiency. Additionally, the Senior Case Manager will help facilitate the training and integration of new staff members and interns. The Senior Case Manager will also assist with administrative duties to enhance the overall efficiency of the program, including data entry and conducting eligibility meetings.

RESPONSIBILITIES

• Process and accept referrals from partnering agencies
• Conduct outreach and engagement in the community in order to locate referrals once they have been assigned by DHS.
• Conduct assessments and re-assessments, including a comprehensive psychosocial assessment, in order to determine clients’ eligibility for the program and evaluate clients’ needs and strengths.
• Develop and implement individualized case management services plans that ensure housing stability and identify short and long-term goals.
• Provide support throughout the housing process including but not limited to temporary housing placement, unit identification, application submissions, lease signing, and ongoing housing retention.
• Provide education to clients on tenant rights and responsibilities, eviction prevention counseling and advocacy.
• Assist with data entry and administrative tasks, including creating CHAMP applications for newly enrolled clients
• Help facilitate the training and integration of new staff members, including reviewing processes, arranging shadowing opportunities, and being a point person for questions.
• Assist with the creation of a training manual, resource sheets, and other program material as needed.
• Attend designated community meetings and events.
• Support clients to access and retain housing, including educating clients on tenant rights and responsibilities and providing eviction prevention counseling and advocacy.
• Develop and implement, in collaboration with clients, individualized case management services plans that identify short and long-term goals.
• Meet with clients frequently and regularly in the home, community, and office.
• Provide crisis intervention as needed.
• Provide linkage to community resources, benefits, and services which may include physical and mental health, substance use treatment, education/vocational programs, employment services, health insurance, disability benefits, and other sources of financial assistance.
• Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, etc.
• Build and maintain partnerships with community organizations, service providers, public entities, and landlords to ensure that clients have access to comprehensive services.
• Maintain updated and accurate client files and documentation.
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