VMware Platform Operations Engineer (Level II, Senior, Lead) (RapidScale)

Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Sr Cloud Engineer

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary in the range of $101,500.00 - $169,100.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by exceptional people. We deliver secure, reliable managed and advisory services across private, public, and hybrid clouds, helping organizations innovate, adapt, and grow. As an Elite Broadcom VMware VCSP Partner and top partner with AWS, Azure, and Google, our solutions focus on business outcomes with embedded cyber resiliency and AI to protect today and enable tomorrow backed by the strength of the Cox family of companies.

The VMware Platform Operations Engineer is a key technical contributor within the T3 support organization, responsible for supporting and operating RapidScale’s VMware-based cloud platforms. This role spans incident response, platform operations, and continuous improvement across compute, networking, and storage layers.

This position is open across Level II, Senior, and Lead levels, with leveling determined based on experience, technical depth, and ability to operate in complex, production environments.

This role requires strong VMware expertise, the ability to operate under pressure, and a continuous improvement mindset within a high-availability, customer-facing environment.

PRIMARY RESPONSIBILITIES

Escalation and Incident Management

• Support resolution of escalated VMware incidents across production environments
• Participate in P1 and P2 incident response, contributing to troubleshooting and resolution
• Lead incident bridge calls and coordinate cross-functional response (Senior and Lead)
• Own escalation management and drive critical incidents to resolution (Lead)
• Contribute to and author root cause analysis reports

Platform Engineering and Operations

• Execute changes within VMware environments including cluster updates, patching, and configuration changes
• Support vSphere, NSX-T, vSAN, and VMware Cloud Foundation environments
• Perform advanced operations across compute, storage, and networking layers
• Lead design validation, architecture alignment, and complex platform changes (Senior and Lead)
• Own lifecycle management, patching strategy, and maintenance coordination (Lead)

Networking, Storage, and Virtualization

• Support NSX-T operations including segmentation, routing, and edge services
• Perform vSAN operations including health checks, storage policy management, and performance tuning
• Assist in multi-site and hybrid cloud configurations
• Lead advanced NSX-T design and multi-site networking strategies (Lead)

Automation and Continuous Improvement

• Execute and maintain automation scripts and tooling
• Contribute to automation frameworks using PowerCLI, Ansible, Python, or Terraform
• Identify recurring issues and contribute to long-term fixes
• Drive automation strategy and reduce operational toil at scale (Lead)

Documentation and Process Excellence

• Maintain accurate runbooks, SOPs, and technical documentation
• Follow established escalation and operational processes
• Define and enforce documentation and operational standards (Senior and Lead)

Mentorship and Team Contribution

• Collaborate with team members and share knowledge
• Provide guidance to junior engineers (Senior)
• Mentor, coach, and support team development and hiring efforts (Lead)

LEVEL DIFFERENTIATION

Level II Engineer

• Executes advanced troubleshooting with guidance on complex issues
• Supports P1 and P2 incidents as part of escalation team
• Builds depth across VMware technologies and operational processes
• Contributes to documentation and process adherence

Senior Engineer

• Independently resolves complex incidents across VMware environments
• Leads incident response and root cause analysis efforts
• Contributes to platform design decisions and operational improvements
• Acts as a primary escalati