Customer Quality Engineer (CQE) (Onsite)

Date Posted:

2025-01-17

Country:

United States of America

Location:

FL410: Largo FL MFG 7887 Bryan Dairy Road , Largo, FL, 33777 USA

Position Role Type:

Onsite

Collins Aerospace Resilient Navigation Solutions is looking for a Customer Quality Engineer (CQE) to execute quality initiatives and manage processes to deliver compliant systems and specific customer quality flow down requirements throughout program lifecycles. 

As a CQE you are responsible for supporting programs ensuring that Mission Assurance (MA) technical requirements are developed using approved development processes and procedures. You will coordinate with MA and program management in the creation and tailoring of existing planning to administer customer and internal quality requirements to the program teams and supply base.  The Mission Assurance Lead (MAL) is responsible for leading a cross product team of MA Engineers. 

This is an onsite position located in Largo, FL or Marlborough, MA.

What You Will Do:

• The ability to lead, coach and mentor others in routine settings and difficult situations. Represent Mission Assurance (MA) on a Program Area or Product Line leadership team and/or capture teams.
• Leverage MA best practices to influence business decision makers to assure efforts are properly focused on customer care-about and requirements associated with mission success.
• Communicate program goals, objectives, requirements and customer feedback to all MA disciplines, cross-functional program teammates and supply base to assure alignment. 
• Provide program direction to assure quality tasking is accomplished within budget, on time and as defined in program planning.
• Define and analyze MA metrics. • Establish customer relations and process and validate customer corrective action requests.
• Assess impact of potential customer escapes. Co-chair Program Area or Product Line Corrective Action Board (CAB) to meet measures and metrics from leadership reviews
• Ensure independent reviews and assessments of program performance are performed, including independent technical assessments of systems engineering, Quality Assurance (QA), lessons learned, technology, production and programmatic (cost, schedule, and risks) practices assuring Quality management System (QMS) processes are defined and implemented.
• Lead MA teams in performing to expectation and mentoring individuals in talent enhancement and new systems and processes including:
• CORE, APQP, Use of Stages
• Act as the voice of the customer to independently assure mission success.

Qualifications You Must Have:

• Typically requires a University Degree and minimum 8 years prior relevant experience or an Advanced Degree in a related field and minimum 5 years of experience or in absence of a degree, 12 years of relevant experience
• The ability to obtain and maintain a U.S. government issued security clearance is required ; U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance 
• Skilled in collaboration, problem-solving, and developing practical solutions with program leadership.
• Experienced in performance improvement, risk management, Earned Value Management, and program pursuit/capture.
• Proficient in Microsoft Office, with strong communication skills and willingness to travel (≤10%).

Qualifications We Prefer:

• ASQ Quality Certification with expertise in ISO 9001, AS9100, and MA Cert MAL Level 3.
• Aerospace or Defense industry experience with knowledge of systems engineering, reliability, and system safety.
• Skilled in audits, nonconformance review boards (MRB/FRB), and Quality Management Systems.
• Experienced in IPDS/gating, program phasing, and leading/mentoring teams for performance improvement.
• Defense Industry Background

What We Offer

• Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance

• Three weeks of vacation for newly hired employees

• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option

• Tuition reimbursement program

• Student Loan Repayment Program

• Life insurance and disability coverage

• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

• Birth, adoption, parental leave benefits