Business Analyst Advisor

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Business Analyst Advisor

What does a successful Business Analyst Advisor do at Fiserv? 

As a Business Analyst Advisor at Fiserv, you will play a pivotal role in ensuring we meet our commitments to our financial institution partners. You will actively contribute to driving client satisfaction by engaging with stakeholders across the organization.

Specifically, you will be responsible for:

• Collaborating with clients to understand their business objectives and success metrics, ensuring alignment with Fiserv’s offerings.
• Conduct thorough analysis, testing, and configuration of system settings to support client needs.
• Lead the development of comprehensive project requirements and integrated project plans.
• Serve as a liaison between clients and Fiserv teams, supporting client initiatives and driving successful delivery of services.
• Monitor client project portfolios and service tickets, facilitating timely resolutions to ensure client satisfaction.
• Work closely with product and technology teams to support cross-client initiatives during platform changes.

What you will do:

• Champion client delivery and service processes, proactively managing client initiatives.
• Advocate for the voice of the customer, gathering feedback to enhance end-to-end client satisfaction and engagement.
• Build strong relationships with clients, identifying opportunities to enhance their business outcomes.
• Align with key organizational partners including executive leadership, sales, marketing, operations, and finance to drive collective success.
• Translate client business requirements into actionable solutions that achieve desired business outcomes.
• Manage client projects while providing expert consultation and guidance throughout the project lifecycle.
• Offer insights into product capabilities and best practices for addressing complex business challenges.
• Ensure completion and approval of testing, user documentation, and blended learning plans.

What you will need to have:

• Bachelor's degree in business, operations, or a related field.
• Over 6-10 years of experience in business and IT program and project management.
• 6-10 years of experience in the Financial Services industry preferred.
• Proven track record of effectively driving delivery and achieving business objectives.
• Understanding of business financial practices and accounting principles.
• Familiarity with FD systems (PCF, ACS, Letters, DQ, Rules) preferred.
• Experience with both Waterfall and Agile Development methodologies preferred.

What would be great to have:

• Operational consulting experience is a plus.
• Strong analytical and problem-solving skills, with the ability to navigate complex business and technical concepts.
• Exceptional communication and presentation skills, capable of engaging stakeholders at all levels from C-suite to technical teams.
• Demonstrated thought leadership, with the ability to influence through collaboration.
• Proven ability to quickly establish credibility and rapport with diverse constituents.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, relig