Senior Director, Employee Success Business Partner

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Job Category

Employee Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Employee Success (ES), our Human Resources organization, is made up of Recruiting, Employee Success Business Partners (ESBPs), Compensation & Benefits, People Operations, Talent Growth & Development, Employee Relations etc that work in partnership to continue to build Salesforce. Whether we are supporting a specific business unit’s ES needs, refining operations, or innovating in other areas using new technologies we interact and make business decisions based on core values embodied in our core values: Trust; Customer Success; Innovation; Equality; Sustainability

Role Description:

We are seeking a Sr. Director, Employee Success Business Partner (ESBP) to provide a full range of HR business partnership to client organizations in Customer 360 Applications Engineering (Sales Cloud, Service Cloud, Marketing Cloud, Field Service, Commerce Cloud). In a partnership capacity, the person will work closely with the EVP of the Customer 360 Applications Engineering team on employee engagement and retention, manager/employee development and coaching, compensation planning, organizational development, change management, special projects, and AI (Agentforce)/analytics. The ideal candidate will have strong analytical skills that they can use to help advise and influence their clients.

This is a complex role and you should have proven capability that you can excel in a fast paced environment and feel comfortable working in a diverse and matrixed organisation. You will report into the ESBP leader for Product and Platform Engineering. 

Your Impact:

• Strengthen the leadership team of each function by providing coaching and development to executives.

• Act as a change-agent as the ES organization grows with the goal of providing a world class customer and employee experience.

• Lead initiatives ranging from complex to highly complex where the impact is significant in supporting the client's needs. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), and employee/management development.

• Promote employee and organizational development including management development, succession planning, performance management programs, skills gap analysis, and career development.

• Partner with and between Centers of Excellence (COEs) to deliver seamless human resources processes and programs across the organization. Leverage all HR programs, policies, processes and systems.

• Provide client with data, findings, and recommendations of client organizations' "health" by assessing trends in performance, span of control, employee engagement, manager feedback, attrition and turnover, etc.

• Utilize our own technology like Agentforce to create a great employee experience throughout the entire employee life cycle.

Preferred Skills/Experience:

• Interpersonal skills and organizational agility: Demonstrated track record of developing effective relationships across all levels of the organization and with diverse client groups. Ability to develop the trust of business executives and the support of the COEs. Demonstrated ability to drive major initiatives and influence stakeholders at all levels.

• Change management skills: Ability to add value through change management; help pivot the culture and improve overall effectiveness of the business and teams.

• Resiliency: A successful candidate must be resilient in building relationships with the business executives, exerting pressure when pressure may be needed, but also choosing their priorities carefully.

• Problem solving and critical thinking: Approach problem-solving from an evidence-based perspective, using sound reasoning and recognizing how emotion