Communication Dispatcher I - Night Shift

Taunton State Hospital is seeking a qualified candidate for the Communications department. Duties include using the telecommunications system to contact and dispatch emergency incidences in accordance with rules and regulations of the Federal Communications Commission (FCC); functioning as receptionist; responding to all emergency incidents; and performing miscellaneous office duties (i.e., typing, filing, and record keeping).

Please Note:  The schedule is full-time, 40 hours per week, on the night shift. Hours are 11 p.m. to 7 a.m., and days off are: Week 1 - Sunday/Friday; Week 2 - Tuesday/Saturday.

Duties and Responsibilities (these duties are a general summary and not all inclusive):

• Operates a Cisco console for telecommunications system.
• Operates Emergency paging and/or beeper system.  Contacts & dispatches emergency personnel to incidences as needed according to emergency procedure protocol in order to provide prompt & appropriate response.
• Transmit messages from a radio communications base station in accordance with the rules & regulations of the Federal Communications Commission
• Monitors radio frequencies to receive, evaluate & forward information.
• Operates radio transmitting & receiving equipment comprising a system of fixed stations and mobile units.
• Greets and directs visitors to individuals and/or program, answers questions, and provides information and/or literature pertaining to agency rules, regulations and/or operation.

Preferred Qualifications:

• Given the population served, bilingual or multilingual fluent.

• Prior experience in code calling, dispatch, or communications

   

About Taunton State Hospital:

Taunton State Hospital (TSH) operated by the Department of Mental Health (DMH) is a 62-bed inpatient facility that provides continuing care inpatient services to adults with major mental illnesses.  The hospital is a leader in the successful integration of the Principles of Recovery and a rehabilitation philosophy into the treatment model and a part of the Southeast Area which works closely with the inpatient treatment teams to facilitate patients’ discharge back to the community.

DMH Mission Statement:

The Department of Mental Health assures and provides access to services and supports to meet the mental health needs of individuals of all ages, enabling them to live, work and participate in their communities. The Department establishes standards to ensure effective and culturally competent care to promote recovery. The Department sets policy, promotes self-determination, protects human rights and supports mental health training and research.

Pre-Hire Process:

A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit http://www.mass.gov/hhs/cori.

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines.

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

If you require assistance with the application/interview process and would like to request an ADA accommodation, please click on the link and complete