Director, Quality Management, Bascom Palmer Eye Institute

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The University of Miami has an exciting opportunity for a Director of Quality Improvement with Bascom Palmer Eye Institute. The Director of Quality Improvement and Patient Safety leads Bascom Palmer Eye Institute quality and safety programs, with a focus on enhancing care quality, patient safety, satisfaction, and the overall efficiency of patient care. This role involves close collaboration with senior management and physician leaders to design and implement strategic initiatives related to clinical quality improvement to promote patient care. The Director ensures all BPEI eye centers' readiness and compliance with regulatory and accreditation standards, oversees all safety-related programs, and ensures adherence to national patient safety goals.  Additionally, the Director plays a crucial role in advancing the BPEI quality program by continuously enhancing its infrastructure. This includes developing tools and methodologies for analyzing and monitoring care quality, such as outcome indicators and cost-effectiveness measures of patient treatment processes. The Director also spearheads action planning and training programs aimed at improving performance on system-wide quality indicators, driving continuous improvement across all eye centers.

CORE JOB FUNCTIONS                                                                                                     

• Ensures overall accreditation readiness and/or ensures continuous quality assurance, including OPPE / FPPE as assigned, in either a primary leadership role, or as a secondary leadership support role, as directed by departmental leadership, for performance improvement on national, state, and locally reported measures, as well as compliance with quality national programs.

• Ensures compliance with The Joint Commission, Commission on Cancer standards, and other regulatory agencies.

• Manages and coaches a team of professionals and performs supervisory responsibilities.

• Participates in reviewing and updating the Quality Management Plan, and related policies and procedures.

• Develops and continuously monitors an internal reporting structure for quality management matters, such as, quality assurance activities, and related accreditation and regulatory compliance activities.

• Coordinates timely reporting of readiness to leadership via a defined, formal reporting structure.

• Educates faculty, administration and staff in the identification of opportunities for accreditation survey readiness; performance improvement; and, methods of collecting, analyzing, and reporting of findings.

• Directs the timely submission of patient care data for reporting to external regulatory agencies.

• Prepares and presents reports at various committee meetings including, but not limited to, all Performance Improvement committees, Medical Executive Committee, and Board of Governors, as required.

• Provides clinical leadership for multiple service lines and outcomes.

• Establishes and continuously assesses the effectiveness of internal processes within the unit and in compliance with University’s policies and procedures. 

• Ensures that employees are trained and adhere to the framework of these processes within the University policy and procedures. 

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                    

Education:

• Bachelor’s degree in relevant field required; master’s degree in a healthcare-related field highly preferred

• Clinical and management work experience, required

Certification and Licensing:

• Registered Nurse License preferred

• Quality and/or patient safety certification or eligibility to obtain within 12 months of hire, preferred

Experience:

• Minimum of 5 years of progressively more responsible experience in