Front Desk Administrative Assistant

Build Your Future, Strengthen Communities – Grow with CIMS.

One of the fastest-growing HOA management companies in Northern California is looking for a full-time onsite Front Desk Administrative Assistant to join our team in Campbell, CA! Common Interest Management Services, an Associa company, is a leader in innovative HOA solutions with seven offices across the Bay Area and Central Valley. We're committed to improving communities and delivering outstanding service-come join our team!

Learn More About CIMS: https://commoninterest.com/

Why Work at CIMS?

At CIMS, we offer a vibrant and supportive workplace where your work makes a real impact. With growth opportunities and benefits, CIMS is the ideal spot to launch a fulfilling career in the HOA industry. We offer a comprehensive benefits package, including medical, dental, and vision insurance, a 401K plan with a match, vacation, sick, and holiday pay. We have a Social Committee that organizes fun company events like our Summer Picnic, Holiday Celebration, and virtual team-building activities!

 

How You’ll Make an Impact

You will be a part of our Administrative Team, providing administrative support and customer service for multiple homeowners' associations.

• Working closely with the Community Association Manager and Senior Management staff to provide administrative and customer service support
• Greeting clients and facilitating their requests
• Handling telephone calls and emails and resolving them in a professional and courteous manner
• Managing building key/gate remote distributions
• Preparing and distributing document packets for meetings
• Maintaining spreadsheets, excel report tracking and Data Entry
• Preparing letters, newsletters and other correspondence
• Filing of mail, paper and electronic documents
• Provide general office support such as supply ordering, conference room scheduling, conference/breakroom upkeep, and other facility management
• Utilizing Microsoft Office, Outlook, and Teams for daily communication and task management while learning and efficiently using our HOA Management platform.
• Working full-time in office, Monday through Friday from 8:00am to 4:30pm

Qualifications

What You Bring

• 2+ years of customer service experience with a clear track record of great customer service. Someone who is extroverted and loves to talk with new people.
• High school or equivalent.
• Experienced with Microsoft Office (Word, Excel, Outlook) and a customer relationship management software.
• A professional, pleasant phone presence and the ability to handle challenging clients
• Time management and organizational skills with an ability to multi-task.
• Experience in HOA management, property management, real estate, or escrow is a plus.
• Direct experience highly considered.