Junior Business Analyst, End User Support & Productivity

Sony Corporation of America, located in New York, NY, is the U.S. headquarters of Sony Group Corporation, based in Tokyo, Japan. Sony's principal U.S. businesses include Sony Electronics Inc., Sony Interactive Entertainment LLC, Sony Music Entertainment, Sony Music Publishing and Sony Pictures Entertainment Inc. With some 900 million Sony devices in hands and homes worldwide today, a vast array of Sony movies, television shows and music, and the PlayStation Network, Sony creates and delivers more entertainment experiences to more people than anyone else on earth. To learn more: www.sony.com/en.
 

POSITION SUMMARY 

The Sony Americas End User Support & Productivity (EUSP) team within Sony Corporation of America is seeking a Junior Business Analyst to join the End User Support & Productivity Team. The position will report to the Senior Business Analyst, and the ideal candidate will assist in the support and maintenance of our IT systems, ensuring smooth and efficient operations as well as participating in the execution of projects and the overall program with business analyst responsibilities for EUSP in Sony Americas, Europe and Asia Pacific. We are looking for self-starters, enthusiastic, approachable with great customer service skills, able to multi-task in a fast-paced environment and want to learn more and find resolutions to issues which may arise.  

This position will be on a Hybrid schedule with 3 days per week in the NYC office. 

JOB RESPONSIBILITIES 

Business Analyst: 

• Contributes to roadmap execution, including taking a lead role in multi-track project plans, communicating updates to stakeholders, management, and providing weekly reports. 

• Contributes to internal IT communications and activities with Information Security, IT fulfillment teams, and IT infrastructure teams. 

• Supports a variety of teams across regions and different Sony Operating companies (Network, Telecom, Legal, Privacy, Global Office 365). 

• Participates in business and IT strategic planning; helps develop IT strategy in alignment with business needs; promotes innovative thinking and utilization of IT resources in the business. 

• Successfully identifies opportunities to enhance existing IT processes and collaborates with process owners to introduce efficiencies. 

• Establishes and sustains relationships with business stakeholders and project teams, including senior leaders, IT Support, and other corporate partners. 

• Acts as a liaison between IT and the business, defining and documenting IT demand, delivering technology to enable and meet business strategy, and supporting day-to-day operations. 

• Successfully identifies and articulates options to stakeholders and influences decisions based on derived facts and analysis. 

• Build relationships as a trusted business partner with key business executives. 

• Manages customer expectations; resolves customer satisfaction issues; ensures Operating Companies are receiving appropriate and adequate levels of IT services and support. 

• Solicits, elaborates, and communicates requirements and/or issues to technical and non-technical stakeholders. 

• Leads projects in the areas of data analysis, documentation of requirements, testing, change management, and end user support. 

• Utilizes Power Platform (Power BI, Power Apps, Power Automate) applications to build dashboards for data visualization and reporting purposes. 

• Assi