Patient Access Team Lead

Job Family:

Patient Access General

Travel Required:

None

Clearance Required:

None

What You Will Do:

·         Responsible for managing the workflow of assigned area.

·         Assist with training new team members

·         Responsible for obtaining complete and accurate demographic and financial information from a variety of sources, including patient interviews physician offices and in-house departments.

·         Obtains required signatures on legal consents and insurance forms.

·         Performs required pre-certification, credit referral or deposit collection.  Enters data in computer and thoroughly documents any incomplete admissions/registrations in manner prescribed.  Obtains pre-certification, referral or authorization number and updates patients file.

·         Notifies patients, family members, physicians and/or supervisors of insurance coverage issues, notifies patients of co-payments, deductibles or deposits needed, documenting all information in computer system.

·         Reviews Physician’s orders for completion and ensures all required information is listed.

·         Completes Medicare Compliance and obtains ABN if necessary.

·         Knowledge of all Federal, State and Local Laws pertaining to insurance rules and regulations.

·         Maintains multiple computer systems.

·         Maintains positive customer service at all times, referring unresolved issues to appropriate supervisor.

·         Answers telephone and virtual calls.  Follows pre-established script and provide assistance to registration associates.

·         Completes all shift duties in a timely and accurate manner.

· ��       Complies with all safety regulations, policies and procedures as defined by Client

What You Will Need:

·         High School Diploma or GED

·         8 years relevant experience in healthcare with knowledge of billing and collections, medical insurance claims procedures and documentation, patient care charts and histories, patient registration procedures and documentation.

What Would Be Nice to Have:

·         Team Lead or Supervisory experience

The annual salary range for this position is $65,900.00-$98,900.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

What We Offer:

Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.

Benefits include:

• Medical, Rx, Dental & Vision Insurance

• Personal and Family Sick Time & Company Paid Holidays

• Position may be eligible for a discretionary variable incentive bonus

• Parental Leave

• 401(k) Retirement Plan

• Basic Life & Supplemental Life

• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts

• Short-Term & Long-Term Disability

• Tuition Reimbursement, Personal Development & Learning Opportunities

• Skills Development & Certifications

• Employee Referral Program

• Corporate Sponsored Events & Community Outreach

• Emergency Back-Up Childcare Program

About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.

If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.

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