Analyst, Analytics and Business Intelligence

Department

ARD Business Intelligence & Analytics

About the Department

Alumni Relations and Development (ARD) engages alumni (~220k), current students, parents and friends of the University through intellectual, professional and social activities on campus, around the world and online. ARD raises $600 Million annually to support faculty and researchers, practitioners and patients, and students and programs across the University. Our work supports priorities in every division, school, department, and institute.

The Analytics and Technology Solutions (ATS) team provides technology and system solutions to enable ARD to meet aggressive fundraising goals and measure, analyze and predict growth in constituency giving and participation. Using an enterprise approach to data and systems, ATS creates a data and user environment that is consistent yet agile. Collaborating with stakeholders to understand program strategies, ATS develops data, reporting, and analytics solutions that lead to actionable outcomes and actualized goals.

Job Summary

This role performs a range of activities to develop analytic platforms and maintain administrative data across the University. Routinely partners with functional stewards, business units, and user partners to help deliver reporting and analytic solutions with appropriate data governance and secure access. Receives a moderate level of guidance and direction.

Responsibilities

• Designs, develops, and maintains both recurring and ad hoc reports/dashboards to solve operational and analytical problems.
• Collaborates with partner teams to gather business requirements and translate them into analyses and data delivery tools that support decision-making.
• Develops optimization strategies to enhance efficiency and improve data delivery processes.
• Partners with internal training and knowledge teams to assist in the creation of training materials and disseminate best practices.
• Analyzes large datasets to extract actionable insights that support business decision-making.
• Identifies trends, patterns, and opportunities in data to provide actionable business recommendations and presents findings and insights to stakeholders through visualizations and presentations.
• Manages multiple Business Intelligence (BI) projects simultaneously, ensuring timely delivery and alignment with business goals.
• Seeks opportunities for professional development that will enhance job performance including attending webinars, seminars, building networks within the University and with colleagues at peer institutions.
• Works with users to ensure deliverables are meeting or exceeding expectations. Provides support and communicates issues to users as defined by IT standards. Monitors access control and troubleshoot BI and analytic applications.
• Participates in planning, testing, and roll-out of patches and upgrades to the BI and analytic software. Participates in the development and interpretation of BI and analytics system standards and procedures.
• Perform other related work as needed.

Minimum Qualifications

Education:

Minimum requirements include a college or university degree in related field.

Work Experience:

Minimum requirements include knowledge and skills developed through 2-5 years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor’s degree.
• Major in statistics, business, social sciences, computer science or similar major.

Experience:

• Minimum of two years experience analyzing, visualizing and synthesizing complex data sets.

Technical Skills or Knowledge:

• Broad experience working with Salesforce CRM.
• Knowledge and understanding of higher education advancement industry.

Preferred Competencies

• Strong project management skills, with an aptitude for leading end-to-end project delivery.
• Excellent communication, presentation, and interpersonal skills, with the ability to articulate technical concepts to non-technical audiences.
• Work across various teams and projects simultaneously, advancing unified strategy.
• Outstanding interpersonal and communications skills characterized by the ability to listen, speak, and write effectively.
• Act with integrity, professionalism, and confidentiality.
• Work collegially and collaboratively in a team setting.
• Self-motivated, take initiative, and think strategically. Prioritize multiple projects and independently follow through with detail.
• Comfortable with ambiguity.

Working Conditions<