Massage Therapist - Hotel Operations

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status.  To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

MASSAGE THERAPIST

Overview

The Massage Therapist is responsible for setting up treatment stations, greeting guests and explaining services, conducting pre-treatment consultations, promoting treatment products, and maintaining treatment rooms.

Responsibilities

ESSENTIAL JOB FUNCTIONS:

• Be knowledgeable of spa operations, including treatments, packages, and use of all spa equipment.
• Set up treatment stations, ensuring all products and equipment are present and equipment is in working order. 
• Greet guests, confirm services, and escort to treatment room.
• Ensure medical releases are signed, as required.
• Conduct pre-treatment consultations.
• Explain draping procedures to guests and ensure they are followed. 
• Conduct treatments.
• Promote and sell treatment products according to guest needs and preferences. 
• Ensure treatment rooms and stations are maintained before and after each use, including removing all used linen, removing trash, cleaning and disinfecting surfaces, and restocking supplies. 
• Maintain positive and professional communication with all team members. 
• Provide recognition to others, including co-workers, supervisors, managers, and directors.
• Participate in meetings to learn about global programs, new products and procedures, and to discuss areas of opportunities, special events, and other activities.
• Ensure a healthy and safe work environment for co-workers and guests.
• Be knowledgeable of property facilities, services, hours of operation, in-house events, conferences, and amenities to proactively assist guests. 
• Promote property outlets to guests.
• Assist guests in finding locations within the property by escorting, when possible, or giving clear directions.
• Resolve guest complaints using property procedures.
• Create a positive environment in which all team members have the ability to maximize their potential.
• Listen to comments, criticisms, and feedback from guests, employees, and managers to gain an understanding of strength and opportunity to improve personal/property performance.
• Work as a team, helping all team members to complete the required activities that ensure we deliver Amplified Service.
• Participate in Sound Check meetings on each shift.
• Always smile and offer a warm greeting to all.
• Know, understand, and practice (with energy and enthusiasm) the mission, values, mottos, culture and spirit that make Hard Rock unique.
• Operate ethically to protect the Hard Rock brand. 
• Perform duties in accordance with company standards, policies, and guidelines, and applicable laws and regulations.
• Perform additional duties as requested by department managers and supervisors.
• Communicate with supervisors and managers to ensure that assigned duties are completed to standard.
• Coordinate operations with other departments, as needed.
• Maintain confidentiality of guest, team member, and company information. 
• Ensure all property policies and procedures are fully implemented in department, including health and safety guidelines.
• Maintain effective relationships with guests.
• Present a professional image to team members, guests, clients, owners, and investors.
• Maintain confidentiality of guest, team member, and company information.
• Perform general administrative duties.
• Other duties as assigned.

Qualifications

EDUCATION AND /OR EXPERIENCE REQUIREMENTS:

• Valid State of Virginia Massage License required.
• Minimum of 2 years’ experience, preferably in a luxury resort spa environment.

ADDITIONAL REQUIREMENTS:

• Must obtain and maintain all licenses / certifications per Federal, State, and Gaming/Lottery regulations.
• Must successfully pass background check.
• Must successfully pass drug screening.
• Must be at least eighteen (18) years of age or older.
• Must be able to work evenings, weekends, and holidays.
• Ability to comprehend and use basic language, either written or spoken, to communicate information and ideas.
• Ability to effectively deal with internal and external guests and team members, s