Virtual Registered Nurse - Senior Health

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn’t your average doctor’s office. We’re on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we’re building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity:

The One Medical Senior Health Virtual Services team is a leading provider of virtual clinical care, providing world-class, convenient, evidence-based virtual medical care to One Medical Senior Health patients in concert with their primary care providers and care teams. Through advanced technology and a team-based approach, we care for patients 24 hours a day, 365 days a year. Our team is united by intellectual curiosity, inclusiveness, and a powerful mission: transforming healthcare and bringing world-class primary care to everyone.

 

The Role:

The role of the Senior Health Virtual Services (SHVS) RN requires advanced nursing skills, communication and collaboration. The RN will utilize these skills and independent nurse judgment while taking live telephone-based triage calls from our Senior Health patients, a population of medically complex seniors in our value based primary care system. The RN must effectively build rapport, and use an evidence based systematic assessment to determine the best care and disposition for the patient. The RN must adapt communication styles to persons representing diverse personal, professional, cultural, and socioeconomic backgrounds.

The SHVS RN will require the ability to simultaneously think critically, communicate with the patient and accurately record the interaction in the electronic medical record. At times, the RN will need to escalate patients to a higher level of care, including emergency and urgent care centers. When indicated, the RN will collaborate with Senior Health Virtual Services NPs and PAs for care guidance, or for hand off for additional clinical management. Effective  with involved stakeholders - the patient and or a caregiver, care team members and others - is essential to success in creating a collaborative plan of care. 

 

Employment type:

• Full time
•  32-40 hours per week including days/evenings and alternating weekends

What you’ll be working on:

• Treating patients via tele-health visits, including telephonic triage calls, video visit appointments, and email follow-ups
• Ongoing collaboration with both virtual and in-office teammates via daily huddles
• Providing care to patients around preventative testing
• Utilization of your specific clinical training and opportunities to give exceptional care to senior patients virtually
• Ongoing expansion of Nursing scope to optimize RN skills to a broader population at One Medical

 

Education, licenses, and experiences required for this role:

• Bachelor of Science in Nursing preferred, Associates in Applied Science in Nursing, MSN or other RN degree
• An unencumbered, active RN license in a compact state (NLC) and ability to apply for single state licensure in Massachusetts and Washington or other states in the future.
• In the past 5 years, have at least 2 years of RN direct patient care experience in areas such as Home Care, Community Health, Primary Care or Hospital (ER, ICU or Inpatient)
• A willingness to learn and execute nursing practice using value based care principles in caring for older adults and other populations.
• Confidence in using the Nursing Process and ability to use clinical judgment in order to make a high quality nursing plan while being efficient in workflows
• Ability to make decisions independently using clinical protocols
• Experience working with adult & geriatric patients preferred
• Ability to work in a fast paced and dynamic environment
• Excellent clinical and communication skills
• Experience using technology to deliver high quality, evidence-based primary care
• The desire to be an integral part of a rapidly growing team of clinici