Hospice Clinical Coordinator

Optimal Care is where your dedication meets a rewarding career. 

As a clinician owned and operated company, we create the opportunity and environment for each employee to realize their highest potential while maintaining a personalized focus on our Patients and Families every day. We are the Midwest's premier provider of Physician Services, Home Health, and Hospice Care. Our integrated care delivery model incorporates technology, innovation and best practices. We produce value based outcomes by managing chronic disease process, rehabilitation and end of life care.

We live a simple Mission: Serve Together, Provide Value, and Deliver Exceptional Quality Care. 

What does this mean for you? At Optimal Care, you have our resolute commitment to being an exceptional place to work. Your expertise, passion and commitment to exceptional quality care will continue to thrive. With you we can build a remarkable place to work. 

Exceptional Benefits:

• Minimum of 3 Weeks Paid Time Off (PTO) 
• Company Vehicle Program 
• Mentorship Culture
• Medical, Dental, and Vision Insurance 
• 401(k) with Employer Match
• Mileage Reimbursement 
• Cutting Edge Technology

About the Role

Be the organizational backbone that keeps compassionate hospice care running smoothly. As a Hospice Clinical Coordinator, you'll play a vital behind-the-scenes role ensuring that clinical operations flow seamlessly - managing schedules, maintaining accurate systems, and facilitating communication that enables our field staff to focus on what matters most: patient care.  This position is perfect for a detail-oriented healthcare professional who thrives on organization, excels at multitasking, and finds satisfaction in knowing that your work directly supports quality patient care. You'll be the central hub connecting clinical supervisors, field staff, and various departments to ensure nothing falls through the cracks.

What You'll Do

Coordinate Daily Clinical Operations

• Schedule patients for daily visits, ensuring timely and appropriate care delivery
• Maintain accurate daily census and patient tracking systems
• Process all workflow daily to keep operations running smoothly
• Answer and route phone calls promptly, connecting callers with appropriate staff
• Monitor and address late, paused, or unaccepted visits to prevent care gaps

Manage Documentation and Systems

• Accurately enter all necessary information into the EMR system
• Scan and attach critical documents including 48-hour notices, DNRs, labs, and physician orders
• Prepare dashboards and reports as requested by supervisors
• Maintain various tracking systems to support quality care delivery
• Ensure organized, efficient systems that support continuity of care

Support Clinical Leadership

• Assist supervisor with Interdisciplinary Group (IDG) meeting preparation and coordination
• Help coordinate staff meetings and distribute materials
• Notify supervisors promptly of problems requiring administrative intervention
• Assist in obtaining renewal requirements and managing compliance documentation
• Identify opportunities to enhance workflow and productivity

Provide Field Staff Support

• Assist field staff with supply requests and logistical needs
• Provide technical support with tablets and other equipment
• Perform field staff bag checks as requested
• Respond quickly to field staff questions and provide guidance
• Serve as a reliable resource for clinicians in the field

Maintain Communication Excellence

• Respond to inquiries and provide accurate information about the organization
• Ensure effective communication between clinical supervisors and other departments
• Coordinate seamlessly across multiple teams and functions
• Keep all stakeholders informed and aligned on operational matters

What We're Looking For

Required Qualifica