HR Service Center Rep I - Temporary

Job Details

*This position is a temporary assignment with Jefferson's internal staffing pool - JeffTemps*


The HRSC Representative interacts with a diverse set of customers in support of in-bound telephone calls and emails from employees and retirees regarding Human Resource, Benefits, Recruiting, and HR/Benefits applications inquiries. The HRSC representative is responsible for responding and resolving all Tier I tickets submitted to HR Service Center. HRSC representatives will perform data entry of HR information including new hires, terminations, job changes, personal data changes, benefit deduction changes, etc.). HRSC representatives will Participates in the administration of benefit programs including 401K, cobra, leave of absence, and tuition reimbursement.

Job Description

Job Duties

• Responds to associate inquiries submitted via phone, email, postal service, etc related to HR Systems (eProfile, eProfile Manager, eBenefits, eCompensation, ePay, Candidate Gateway, etc.), Benefits, and general HR policy and procedures questions in a timely and efficient manner.
• Prioritizes issues and escalate issues as necessary.
• Take ownership of the customer issue or problem to identify and drive to a possible win-win solution.
• Take the frontline responsibility for problem identification and elimination.
• Possess an understanding of the HR System applications, Recruiting, Benefits /Leave processes and administration to ensure compliance and reduce company exposure.
• Use HR Help Desk software for contact tracking, information gathering, research, documenting customer contacts, and problem resolution.
• Accountable for 100% of contact transaction documentation daily.
• Verify customer identity and maintain confidentiality and confidential information.
• Monitor customer satisfaction levels and participate in developing improvement plans.
• Data entry of all associate changes to include new hires, terms, job changes, personal data changes, benefits.
• Ensures accuracy of all Personal Action Form transactions.
• Communicates with management on corrections and/or clarifications of job data to ensure TJU/TJUH policies and procedures are adhered to.
• Process benefits manual enrollments.
• Maintains a working knowledge of supported systems and continually strives to enhance knowledge through ongoing training, reading, and participating in projects and improvement initiatives.
• Interacts with co-workers, visitors, and other staff consistent with the core values of the University.

Minimum Qualifications

• Bachelor’s Degree in HR or business related field
• Less than 1 year experience in Human Resource Call Center and/or HR Service Delivery
• Strong communicator both verbal and written with strong listening skills.
• Good problem solving skills.
• Proven ability to multi-task and work in an ever changing environment.
• Scheduling flexibility to include working overtime based upon client demands (e.g. seasonal open enrollment periods)
• Ability to work in a team environment with a client service focus.
• Knowledge of HRIS and web-based employee self-service applications
• Good analytical skills needed to manage time well, prioritize effectively and handle multiple deadlines.
• Basic knowledge of employee benefits, employment practices and recruitment.

Additional Qualifications

• Experience with Microsoft Office applications (Word, Excel, Access, etc.)required.

Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Work Shift

Workday Day (United States of America)

Worker Sub Type

Regular

Employee Entity

Thomas Jefferson University

Primary Location Address

1101 Market, Philadelphia, Pennsylvania, United States of America

Nationally ranked, Jefferson, which is principally located in the greater Philadelphia region, Lehigh Valley and Northeastern Pennsylvania and southern New Jersey, is reimagining health care and higher education to create unparalleled value. Jeffe