Health Benefit Educator

Required Competencies:

• Customer Focus
• Collaborates
• Situational Adaptability
• Tech Savvy
• Optimizes Work Process

 Execution

• Support output of a key discipline within Health Engagement organization
• Focus on achievement of assigned goals and support in achieving functional goals
• Inform direct managers and teams to address resource and operational needs
• Focus on short-term outputs and other work areas as assigned
• Main contributor to business strategy by understanding market benefit offerings to ensure benefit education success to clients and customers in group setting
• Able to self-manage assignments and schedule event times 
• Demonstrate in-depth understanding of key Cigna plan benefits, ancillary programs, and initiatives

Key Responsibilities

• Work with Cigna clients during pre-effective timeline to coordinate tailored education events with available modality options (on-site, telephonic, and self-service engagement options)
• Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)
• Lead and deliver virtual and/or onsite awareness and education presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective customers in Select & Middle Market Segment (U3000)
• Coordinate with local Health Engagement team to ensure needs are met and potential problems are averted
• Provide information to Cigna client(s) on the use of available steerage resources throughout the plan year as assigned
• Keeps account partners informed about account status and opportunities for expanded business
• Follows established guidelines and procedures of benefit education events and other events as assigned
• Maintains current knowledge in all Cigna products, programs, and tactics
• Refers customer service inquiries, administrative functions, implementation, billing questions, and other production matters to appropriate service organization partners
• Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines
• May support local market community events as assigned

Other

Qualifications

• Bachelor’s preferred; in education, marketing, business, or related field
• 1-2 years experience in benefit education/presentation and event deployment/support
• Current and active Health & Life License or in process of pursuing (completion within 60 days of hire)
• Excellent communication and presentation skills  
• Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com) and virtual learning platforms (Web Ex Meetings)
• Influential sales experience preferred 
• Proven ability to excel in heavily matrixed organization and expeditious sales cycles
• Ability to identify opportunities and support cross-sell opportunities with sales/account management teams
• Ability to travel to local/remote trainings/meetings as assigned- 50%
• This role must be located within assigned territory/market to be able to drive to client locations, local offices

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit