Primary Details

Time Type: Full time

Worker Type: Employee

The Opportunity: We are seeking a highly skilled and experienced Senior Desktop Support Engineer to join our IT team. The ideal candidate will be responsible for providing advanced technical support, troubleshooting complex issues, and ensuring the efficient operation of desktop systems and related technologies across the organization. In addition to supporting all employees, this role will serve as the primary point of contact for all desktop, device, and technology needs of the CEO, delivering direct and discreet executive-level support. This position requires excellent problem-solving abilities, strong communication skills, and a customer-focused attitude.

• Location: Atlanta, GA

• Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week.

• The salary range for this role is between $34.50/hour - $51.75/hour.

Your new role:

• Provide expert-level technical support for desktop computers, laptops, mobile devices, and related software and hardware.

• Deliver direct, high-priority technical assistance and white-glove support to the CEO, including onsite and remote troubleshooting, device setup, and technology onboarding.

• Diagnose and resolve complex technical issues related to operating systems, applications, network connectivity, and security.

• Manage escalated support tickets and ensure timely resolution in accordance with service level agreements (SLAs).

• Install, configure, and maintain computer hardware, software, peripherals, and network components.

• Perform system upgrades, patches, and preventive maintenance to minimize downtime and security risks.

• Collaborate with IT team members to support infrastructure projects and initiatives.

• Document technical procedures, troubleshooting steps, and solutions for knowledge base articles.

• Mentor and guide junior support staff, providing training and technical expertise.

• Participate in the development and enforcement of IT policies and best practices.

• Assist with asset management, inventory tracking, and procurement of IT equipment.

• Provide technical support for Zoom and Teams meetings, including setup, troubleshooting, and ongoing assistance for virtual collaboration platforms.

Required Qualifications:

• Bachelor’s degree in computer science, Information Technology, or related field or equivalent combination of education and work experience.

• Experience in desktop support or related IT roles, with a proven track record in technical troubleshooting.

• Experience providing direct technology support to C-level executives or other senior leaders is a strong asset.

• Expert knowledge of Windows and MacOS operating systems.

• Strong understanding of Active Directory, Group Policy, and network protocols (TCP/IP, DNS, DHCP).

• Familiarity with remote support tools and ticketing systems (e.g., ServiceNow, Teams, SCCM).

• Excellent verbal and written communication skills; ability to interact professionally and discreetly with end-users, executives, and stakeholders.

• Relevant certifications such as CompTIA A+, Network+, Microsoft Certified Professional (MCP), or similar are preferred.

Preferred Experience:

• Ability to prioritize tasks and handle multiple assignments in a fast-paced environment.

• Strong analytical, organizational, and time management skills.

• Commitment to ongoing professional development and staying current with emerging technologies.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate’s professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE’s annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team. 

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to: 

• Hybrid Working – a mix of working from home and in the office 

• 22 weeks of paid leave for family growth, with 12 weeks avai