NOC Analyst II– Department of Technology - (1092)

Company Description

• Application Opening: Monday, November 10, 2025
• Application Deadline: This job will close no sooner than Friday, November 18, 2025 (11:59 PM).
• Required Supplemental Questionnaire due at the time of application to be considered for this position: https://forms.office.com/g/avDed81r2t

Are you ready to make an impact in one of the most innovative cities? The Department of Technology (DT) is looking for passionate IT professionals to help shape the future of technology in San Francisco! As the centralized technology services provider for the City and County of San Francisco (CCSF), DT delivers critical infrastructure and services to over 33,000 employees—supporting public safety, municipal broadband, cybersecurity, cloud solutions, and more! With a $140M+ annual budget and a team of 300+ experts, DT is leading the charge in digital transformation. DT provides services through our core areas of IT Excellence:

• IT Project Management Office
• Enterprise Application Services
• Cloud Center of Excellence
• IT Operations and Support including the Service Desk and NOC
• City Infrastructure including the Network, Telcom and Data Centers
• Office of Cybersecurity including Cyber Defense, Identity Management and Disaster Recovery
• Public Safety Systems and Municipal Broadband Fiber
• SFGovTV Broadcasting Services
• IT Finance and Administration Services
• Emerging Technologies

Why Join Us?  Innovative & Impactful Work At DT, you won’t just work on IT—you’ll power a city. Your expertise will directly impact the residents of San Francisco, from closing the digital divide to ensuring secure, efficient city operations.

Benefits of Working for CCSF: In addition to challenging and rewarding work, the City provides a generous suite of benefits to its employees.

• Competitive pay, benefits, and retirement options
• Career growth opportunities through training, internal mobility, and subsidized education
• Diverse work environment in a diverse city

We offer employees the ability to work from home one day a week while spending the other four days in our San Francisco office, promoting both collaboration and work-life balance. 

Join the team that’s shaping the future of technology in San Francisco. Apply today and be part of a dynamic, innovative, and mission-driven IT team!

Job Description

The Network Operations Center Analyst II will report to the Network Operations shift lead and NOC Manager of the Support Services Division. This position is primarily for the Day Shift but the work shift may change to either Midnight or Swing shift if staffing is needed to cover operational gaps.  This position acts as a member of our Network Operations Center (NOC) supporting enterprise wide network infrastructure, critical applications, monitoring services, and incident management and escalation. In addition, this position will be responsible for monitoring all Wi-Fi networks, enterprise networks, VoIP networks and server application platforms throughout the City & County of San Francisco and Disaster Recovery locations. The NOC Analyst II will perform these tasks using various network management tools, internal service management systems, and monitoring platforms. The NOC Analyst II will also serve as a coordinator for communications between internal and external departmental staff, engineering teams, and other operational groups and or vendors as needed. The NOC Analyst II will be required to follow NOC procedures and protocols, triaging and discerning incident areas and response escalations.

Essential duties include, but are not limited to, the following:

• Perform Incident Management activities
• Monitor and respond to alerts and notifications for infrastructure, server, and application systems using network performance tools.
• Generate and distribute system performance and availability reports in accordance with service level expectations.
• Track and document change control activities; assist in implementing approved changes under supervision.
• Categorize, communicate and escalate issues in accordance with established procedures
• Assist in basic troubleshooting and recovery of network operations center (NOC) systems and applications under guidance.
• Document and update activities, incidents, scheduled change control events, calendar updates, and other pertinent information that occur during a shift
• Facilitate communications through email, conference calling, cell and internet based communication's systems
• Perform Incident escalation activities
• Perform Service Desk duties