Technical Project Management Head for Wealth Operations

Citi’s Global Wealth Management is building a purpose-driven team to serve its globally diverse, digitally forward customers in top cities around the world. We’re looking for exceptional candidates who think digitally and differently, resolve problems in unconventional ways and strive to provide a remarkable experience for our clients. We define success by our Citi Leadership Standards: taking ownership, delivering with pride, and succeeding together.

Overview of the Role

Reporting to the Operations Technology Head for Global Wealth Management, the Director of Technical Program Management for Wealth Operations is responsible for the delivery of technology Book of Work for wealth operations. You own driving the launch of market leading advisor experiences and digital capabilities for our wealth operations meeting our customer needs. Deliver customer-centric solutions and communications that enable clients to confidently manage their entire financial picture through easy-to-use tools, insights, content, offers, and recommendations. Delivery of programs that provide for a growing digital presence and offerings for our wealth management customers

Are you a leader of leaders? Are you passionate about developing those working for you? Do you think about technology as a way to increase efficiency and change our engagement with customers? Are you an engineer that lives to solve problems? Do you want to lead a world class technical team of skilled program managers? We are looking for a senior leader that shares our passion for developing people, building cutting edge technology, willing to be fearless, obsessed about simplification and excellence and tackling complexity head on.

This position has an incredibly unique vantage point at the intersection of business, technology and product. As the leader of technical program management at Citi, you will be working with engineering leaders, product management, and cross-functional teams to manage and execute our ambitious product strategy.  You will partner with every functional domain in the company and exercise your influence to get big things done. Your organization is the hub of getting engineering work in, rationalized, conceptualized, assigned, and delivered across domains in our agile execution model.

You will lead the charge on solving our hardest, most meaningful challenges: set the drumbeat that everyone marches to Improve existing processes and develop new mechanisms to scale the way we plan and deliver for platform services as we grow the company. Driving agile transformation and improving speed to market. Building and driving a culture of learning and excellence in delivery with your team and stakeholders.

We want you to drive innovation that people love and be boundary-less in seeking solutions, eliminating redundancy and driving execution excellence. You will build your own scorecard to continuously monitor capacity, demand, execution, delivery, and hygiene via key performance indicators including capacity, demand, backlog, velocity, quality, project throughput, spend, regulatory compliance, and application security. You ensure execution aligns with all regulatory requirements while continuously working to simplify and to automate the necessary and auditable “paperwork” and processes

You will need to be a smart risk taker, who can deliver big ideas as well as transform them into scalable programs. Not only will you communicate with business, technology, audit, risk, fraud, and finance executives, you will build relationships with them. You will be data driven and without bias in your approaches. Establish collaborative and productive relationships with product management, governance, UX design, vendors and other supporting teams. Foster an environment of engineering excellence and innovation. Insist on designing to the edge. You will be data driven and without bias in your approaches. You have a proven ability to operate in an ambiguous, fast-paced environment. You will possess excellent leadership and interpersonal skills necessary to influence teams to deliver in a fast-paced and dynamic environment. You will actively encourage the development of your managers and your technical staff while continuously raising the bar on performance and technical depth.

Key Priorities:

• Being a strategic partner
  • Be the strategic partner to the Business and Technology heads to drive the wealth operations outcomes. Ensuring well laid out roadmaps and execution plans for book of work
  • Responsible for management and execution of operating model routines
• Obsess about building and shipping great products for our customers with excellence
  • You obsess over customers and always work backwards from them to earn and keep their trust. Manage from the front, prioritize, and drive the bigger mission forward by translating vision into results.