Junior Collections Specialist with English and Spanish (Debt Recovery) 11:00 am - 7:00 pm

WHO WE ARE

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations  drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

The Debt Recovery team functions as the final stage of the internal collections process, with primary responsibility for recovering outstanding balances on accounts that have failed to meet their payment obligations. The portfolio managed spans both low- and high-value debts and includes accounts across multiple global regions. The role further encompasses responding to customer inquiries and negotiating fair and sustainable repayment arrangements.

The position primarily involves managing written correspondence, including sending and responding to emails, while ensuring timely and effective resolution of customer queries. Key performance objectives include meeting email response time and query resolution targets, verifying that all communications comply with client guidelines, and closely monitoring assigned accounts to ensure that all required actions are completed accurately and promptly.

THE WORK

• Collecting debts according to the post suspension process.

• Pro-actively engaging with debtors to ensure timely resolution.

• Cooperating with internal departments (Credit, Global Customer Service, Cash Operations, Billing and Sales teams).

• Process cases in a timely and effective manner.

• Allocation of incoming payments and accounts reconciliation.

FLEXIBLE

The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

WHAT’S IN IT FOR YOU

• Develop strong negotiation and communication skills through regular interaction with clients.

• Gain valuable experience in financial analysis and forecasting cash flow, enhancing your understanding of financial operations and risk assessment.

• Thrive in a dynamic workplace that values and celebrates diverse perspectives. Contribute to an innovative environment where your input drives process improvements and operational efficiencies.

HERE’S WHAT YOU’LL NEED

• Fluent English and Spanish at min. B2 level required (both written and spoken).

• Full-time availability, 8 hours daily from Monday to Friday during 11:00 am - 7:00 pm.

• Ability to work from the office located in Cracow during the first three months and in hybrid mode after (3 days in the office, 2 days at home).

• Excellent communication and negotiation skills.

• Knowledge of Microsoft Excel.

• Strong analytical skills and attention to details.

BONUS POINT IF YOU HAVE

• Proactive approach when executing daily operations and can-do attitude.

• Knowledge of Collections processes.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE OFFER

• Using foreign language and new technology solutions daily, cooperating with various global Clients.

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.

• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup