Communication and Collaboration Engineer Internship

Note: For this position opening, an intern is responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed, accommodation etc. The intern must be eligible to work in the United States or possess a work permit valid for the United States at the start of the internship.

Background
  Diversity, Equity and Inclusion are core principles at UNDP:  we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
  UNDP does not tolerate sexual exploitation and abuse, any kind of harassment, including sexual harassment, and discrimination. All selected candidates will, therefore, undergo rigorous reference and background checks.

The United Nations Development Programme (UNDP) Unit of Information and Technology Management (ITM) in New York is responsible for supporting UNDP Country Offices around the world with ICT solutions. Our Unit offers a stimulating and versatile internship in an international environment with contact to various partners from more than 170 countries with the UN and UNDP’s presence. We are a team that works in a dynamic and informal atmosphere, and we expect our interns to become vital members of the team.

 

As an intern, you will be given tasks and opportunities that have a direct global impact on the development efforts of the international community. The Communication and Collaboration Engineer Internship programme enhances the academic life experience of passionate students as interns and empowers them to become socially responsible, innovative, and environmentally conscious leaders of tomorrow. By being part of our dynamic unit, you will also gain worldwide connections with other top-talented interns and UN staff from UNDP and other agencies. Our office is located at the UN Office in New-York, giving you the opportunity to interact with people outside the UNDP ITM unit. 

Duration: 6 months (3 August 2026 - 31 January 2027)   Duties and Responsibilities  

• Work on the Telephone Request and Cell Phone Ordering. 
• Support the Video Conferencing service for UNDP offices.
• Effectively interact with ICT managers to resolve video conferencing issues for live calls, schedule conferences using a centralized administration system, test new software/firmware updates and push firmware updates to video codecs when needed. 
• Responsible for monitoring conference performance and statistics using cloud portal 
• Take corrective action to ratify issues once visible to monitoring system. 
• Actively participate in production integration of new sites, updating documentation, and training new local site support.
• Provide guidance and training to staff members on MS Teams and Zoom video system and products to eliminate recurring errors and where appropriate, provide recommendations for improvements.
• Preparing and publishing of internal documentation and knowledge base articles.

  Competencies

• Familiar with of planning and executing events in a large organization.
• Familiar with producing in-person, virtual and hybrid events.
• Familiar with MS Teams and Zoom Communication tools
• Experience navigating a team through change.
• Excellent verbal and written communication skills.
• Ability to handle confidential information in a discreet, professional manner.
• Positive contributor to the team by supporting and executing projects as needed.
• Must be extremely organized and possess attention to detail.
• Ability to multi-task, prioritize workload and meet deadlines

  Required Skills and Experience
Applicants to the UNDP internship programme must at the time of application meet one of the following requirements:

1. Be enrolled in a postgraduate degree programme (such as a master’s programme, or higher);
2. Be enrolled in the final academic year of a first university degree programme (such as bachelor’s degree or equivalent);
3. Have recently graduated with a university degree (as defined in (a) and (b) above) and, if selected, must start the internship within one-year of graduation;
4. Be enrolled in a postgraduate professional traineeship program and undertake the inter