Director - Clinical Applications, Central

Together, we can beat cancer.

At Varian, a Siemens Healthineers Company, we bring together the world's best talent to realize our vision of a world without fear of cancer. Together, we work passionately to develop and deliver easy-to-use, efficient oncology solutions.

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

If you want to be part of this important mission, we want to hear from you. 

The Director, Clinical Training, is a senior management professional that oversees the clinical Applications Manager(s) and Clinical Applications Specialist(s) in the delivery of Varian product education, training and support to Varian customers.

Job Purpose

The Director, Clinical Training, is a senior management professional that oversees the clinical Applications Manager(s) and Clinical Applications Specialist(s) in the delivery of Varian product education, training and support to Varian customers. This role will require the successful candidate to reside within Central region consisting of the follow states (Missouri, Minnesota, Wisconsin, Iowa, Illinois, Indiana, and Michigan) with 50-75% travel requirements.

Duties and Responsibilities

Strategic Planning and Development

• Partnership in strategic planning and development, analyzing market trends, customer feedback, and technological advancements.
• Provide vision and direction to the clinical applications team for the delivery of Varian product training and educational support to Varian customers.
• Creation of new services, partnership in commercialization and marketing internally and externally.

People Leader

• Leader of leaders, Clinical Applications Partner, and Clinical Applications Specialists. 
• Development of a high-performing team focused on product expertise and customer satisfaction.

Pre-Sales Engagement

• Participate proactively in pre-sale engagements to identify and partner in creating a solution that is in alignment with the customer goals, provides a successful implementation and continuing education to maintain and advance their product knowledge. 
• Provide expert insights into different training program offerings and customization options.

Financial Responsibilities

• Manage a profit and loss center and revenue targets to achieve financial objectives. 
• Attendance of forecast calls to maintain visibility on resource needs and customer deliverables.

Customer Relationship Management

• Provide strategic leadership and direction for the delivery of clinical applications training and support to customers to provide the highest level of service and customer satisfaction.
• Engage in the resolution of customer needs and concerns while defining and developing ongoing customer relationships.

Operations Management

• Analyze operational processes, utilize digital platforms to proactively engage with our customers, escalation procedures and perform training needs assessments for identifying opportunities for educational delivery improvements and value add to the customer.
• Manage customer relations and partnership with Clinical Operations Manager(s) in scheduling all training matters (on site, classroom, remote and electronic training modalities) to ensure customers are well prepared to obtain training that will enable them to operate their Varian Medical Systems equipment according to a minimum of safe and effective use guidelines, set timelines and assist in managing the customer’s clinical expectations.
• Monitor resource utilization of the applications specialist. Understand business needs and drivers, identify opportunities of enhanced utilization and proactively implement strategies and respond appropriately to ongoing changes in demand.

Cross Functional Collaboration

• Collaborate with other departments primarily Project Management, Sales, Service, AOS, Global Education, Helpdesk, Product Management and Marketing to provide the necessary support to enable the best services and optimize customer relations. 
   

Qualifications

• Bachelor’s Degree or equivalent. Master’s degree preferred. 15 years of related experience 7 years management experience. Clinical experience required.
• Reside within central region and/or time zone(s) of operation.
• Microsoft Office Suite